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Creating a Guest Feedback Driven Culture with Meritus Hotels & Resorts
What separates great hotels from mediocre establishments is the ability to listen and respond to guests. Every hotel, from the local inn to the luxury brand, must learn to operationalize feedback, both from individual guests and from guest data.
In this free, one hour webinar, we look at how hotels can make small changes that drive big results.
Key points discussed:
- Why listening is important on social media
- How to manage and get the most out of guest feedback
- What makes a good management response to online reviews
- How to set yourself up for great post-stay feedback