online review management

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How to Generate More Positive Reviews


When it comes to online reputation, the number one question most hoteliers would like answered is how to generate more positive reviews. As more and more ownership and management groups hold General Managers accountable for their hotels’ overall review score and TripAdvisor ranking, receiving positive reviews has moved from a nice-to-have outcome to a primary objective. In this Webinar, we discuss how you can generate more positive reviews and, in turn, help your hotel:

  • Improve its TripAdvisor Popularity Index ranking
  • Reinforce the importance of paying attention to guest feedback
  • Motivate staff to deliver exemplary service
  • Defuse the impact of negative guest reviews