social media management

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Using Social Media for Crisis Management

Video

In the wake of an unexpected disaster, real-time, responsive communication is essential. As we learned from the Boston Marathon bombings last month, when phone lines are down, people turn to social media for real-time information to be instructed and reassured. Hotels need to plan for the unexpected and be ready with a clear communications strategy for when disaster strikes. Join Revinate for a free one-hour webinar to examine hotel best practices for crisis management. During this webinar we will: Dissect how hotels communicate with guests during disasters or crisis incidents in their respective markets Discuss the core components of a social media crisis policy Hear from hoteliers about how they plan for crises and what all hoteliers need to think through