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A quick look at what you'll learn

Really loved the whole course - thought it was super interesting and useful. It all felt incredibly current, useful and not waffling in the slightest. I look forward to testing out what I have learnt from this course...
Really loved the whole course - thought it was super interesting and useful. It all felt incredibly current, useful and not waffling in the slightest..

Some of the hotels that have completed our certification

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Guest Feedback

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Free for Hoteliers

Get the skills you need to improve your guest experience and boost online rankings with reputation management and guest surveys and receive a certification when you pass the exam.

Meet your instructors

Improve guest experience and turn each guest to promoter

Build a feedback-based culture within your hotel

Boost online rankings

Drive positive operational change to your business

In this 2-parts Guest Feedback course, you will learn strategies and tips to build successful online reputation management, generate more bookings from both new and returning guests, increase brand awareness and establish long-lasting relationships with happy guests who will become ambassadors of your brand.

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Christina Nordhagen, Marketing Manager, Sea Containers London

Topics in this course

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Once you've completed the course pass the exam to be issued your own Certificate of completion.

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Reputation

Survey

Based in Singapore, Revinate's Asia-Pacific office, Anastasia has over than a decade of experience in hospitality. Anastasia has worked with many international hoteliers for their hotel marketing strategy and guest data best practices

Having worked in multiple OTAs and helped European customers with their guest communication strategies, distribution, and revenue, Daniel is a travel and hospitality guru. Daniel has been working with Revinate for the past two years at Revinate's Amsterdam office, helping our customers building their email marketing strategies and improving their online reputation management to drive direct revenue and increase guest loyalty.

Daniel Sampaoli

Customer Success Manager, EMEA

Anastasia Kuznetsova

Senior Customer Success Manager, APAC