What You'll Learn
How to lighten team workloads
Take the load off your teams through pre-stay communication
Top tips for loyalty
Allow your guests to personalize and customize their stay
How to increase incremental revenue
Get up to speed on upsells best practices
Watch the Recording
About the Hosts
Kristina is a Hospitality Marketing Strategist at Revinate's Amsterdam office, driving marketing initiatives for our customers in the EMEA region. With 10 years of hospitality, loyalty marketing, digital marketing, and operations experiences at companies like Starwood Hotels & Resorts, Kristina offers an in-depth understanding of the industry.
"Great experience, easy to follow, organized presentation, relevant information and statistics."- Donna
The Art and Science of Service Recovery
How hoteliers should think about service recovery, including best practices and tools for measuring your success.