Best Practices for Online Reputation Management
There’s nothing more important to the hospitality industry than feedback. And since guest feedback drives booking decisions, the most successful hospitality companies have one thing in common: they listen to guests and take action. To do it well, hotels and brands need to be proactive, vigilant and open to change. We share our philosophy around reputation management and the programs and processes that have helped our 24,000 customers improve their reputation and drive revenue.