What You'll Learn
Build loyalty with data-driven insights.
What Consumers Want
Learn how guests really feel about loyalty programs and which features drive their interest.
Hear proven strategies from industry-leading experts
Watch the Recording
About the Hosts
Senior Hospitality Marketing Strategist (Cornell program graduate): Anisha Yadav is the Senior Hospitality Marketing Strategist at Revinate, responsible for optimizing customer success with Revinate Marketing. Prior to joining the Revinate team, Anisha spent eight years in corporate revenue management with brands like Joie de Vivre, Two Roads Hospitality, and Taj Hotels Resorts, & Palaces.
Mary Margaret Malott
Americas Hospitality Marketing Strategist: Mary Margaret is a Hospitality Marketing Strategist at Revinate. She was in the hotel industry for 10 years and has on property Reservations and Revenue Management experience with luxury brands like Four Seasons Hotels and Resorts and Sun International in North America, Africa, and the Middle East. Outside of work she loves exploring her new home of San Francisco.
EMEA Hospitality Marketing Strategist: Kristina is a Hospitality Marketing Strategist at Revinate's Amsterdam office, driving marketing initiatives for our customers in the EMEA region. With 10 years of hospitality, loyalty marketing, digital marketing, and operations experiences at companies like Starwood Hotels & Resorts, Kristina offers an in-depth understanding of the industry.
EMEA Hospitality Marketing Strategist: Gabriela is a Hospitality Marketing Strategist at Revinate's Amsterdam office, hosting our email marketing certifications, sharing best practices, and optimizing campaigns for our customers in the EMEA region. With 13 years of hospitality and technology experience at companies like IBM and Starwood Hotels & Resorts, Gabriela offers an in-depth understanding of the industry.
"Great experience, easy to follow, organized presentation, relevant information and statistics."- Donna
The Art and Science of Service Recovery
How hoteliers should think about service recovery, including best practices and tools for measuring your success.