What You'll Learn
Understanding Guest Satisfaction
Learn what factors were most likely to affect guest satisfaction for hotels.
The Role of Focused Training
Understand the role of focused training on achieving high guest satisfaction
Achieving Service Excellence
Gain key takeaways that will allow you to immediately improve your service
About the Hosts
Elizabeth Martyn, Msc
Senior Project Manager - Executive Education Marketing & Lead Nurture, Cornell University
Christopher K. Anderson, Phd
Director, Center for Hospitality Research, Cornell University
Anisha Yadav
Senior Hospitality Marketing Strategist (Cornell program graduate)
"Great experience, easy to follow, organized presentation, relevant information and statistics."
- DonnaUpcoming Webinars
Reservation Makers: Keeping your brand voice alive in the reservations process
Join our Senior Solutions Strategist, Courtney Witherspoon alongside two of our power users as they discuss transforming order-takers into reservation-makers while keeping your brand voice at the forefront? In this session, we’ll dive into the reservation sales strategies that work to turn lookers into bookers, and cover coaching strategies that’ll help your agents maintain your brand.
