What You'll Learn

Understanding Guest Satisfaction

Learn what factors were most likely to affect guest satisfaction for hotels.

The Role of Focused Training

Understand the role of focused training on achieving high guest satisfaction

Achieving Service Excellence

Gain key takeaways that will allow you to immediately improve your service

Webinar Schedule

Reserve your spot today. Sessions are about 30 mins + extra time for questions. Recordings will be sent after.

Global Duration: 30 min
Tue, April 02nd 10 AM PST

About the Hosts

Elizabeth Martyn, Msc

Senior Project Manager - Executive Education Marketing & Lead Nurture, Cornell University

Christopher K. Anderson, Phd

Director, Center for Hospitality Research, Cornell University

Anisha Yadav

Senior Hospitality Marketing Strategist (Cornell program graduate)

"Great experience, easy to follow, organized presentation, relevant information and statistics."

- Donna

Common Questions

I'm not a customer. Can I join?

You sure can. The sessions are complimentary for existing customers and new friends.

Will the session be recorded?

Certainly! We will send the recording to all registered participants within one week.

What if I register but can't make it?

It’s all good. You can register for another session at a more convenient time.

Can I ask questions?

Absolutely! These sessions are for you. Bring your questions and participate during Q&A.