Customer Satisfaction Through Service Excellence

Cornell University & Revinate

watch now Cornell researchers discuss the link between service and guest satisfaction

What You'll Learn

Understanding Guest Satisfaction

Learn what factors were most likely to affect guest satisfaction for hotels.

The Role of Focused Training

Understand the role of focused training on achieving high guest satisfaction

Achieving Service Excellence

Gain key takeaways that will allow you to immediately improve your service

Watch the Recording

30 min


About the Hosts

Elizabeth Martyn, Msc

Senior Project Manager - Executive Education Marketing & Lead Nurture, Cornell University

Christopher K. Anderson, Phd

Director, Center for Hospitality Research, Cornell University

Anisha Yadav

Senior Hospitality Marketing Strategist (Cornell program graduate)

"Great experience, easy to follow, organized presentation, relevant information and statistics."

- Donna

Upcoming Webinars

The Art and Science of Service Recovery

How hoteliers should think about service recovery, including best practices and tools for measuring your success.

11:00 AM PST
11:00 AM CET
11:00 AM SGT