What You'll Learn
Understanding Guest Satisfaction
Learn what factors were most likely to affect guest satisfaction for hotels.
The Role of Focused Training
Understand the role of focused training on achieving high guest satisfaction
Achieving Service Excellence
Gain key takeaways that will allow you to immediately improve your service
About the Hosts
Elizabeth Martyn, Msc
Senior Project Manager - Executive Education Marketing & Lead Nurture, Cornell University
Christopher K. Anderson, Phd
Director, Center for Hospitality Research, Cornell University
Anisha Yadav
Senior Hospitality Marketing Strategist (Cornell program graduate)
"Great experience, easy to follow, organized presentation, relevant information and statistics."
- DonnaUpcoming Webinars
The Art and Science of Service Recovery
How hoteliers should think about service recovery, including best practices and tools for measuring your success.
