What You'll Learn

Understanding Guest Satisfaction

Learn what factors were most likely to affect guest satisfaction for hotels.

The Role of Focused Training

Understand the role of focused training on achieving high guest satisfaction

Achieving Service Excellence

Gain key takeaways that will allow you to immediately improve your service

Watch the Recording

30 min

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About the Hosts

Elizabeth Martyn, Msc

Senior Project Manager - Executive Education Marketing & Lead Nurture, Cornell University

Christopher K. Anderson, Phd

Director, Center for Hospitality Research, Cornell University

Anisha Yadav

Senior Hospitality Marketing Strategist (Cornell program graduate)

"Great experience, easy to follow, organized presentation, relevant information and statistics."

- Donna

Upcoming Webinars

Tips and Tricks to Drive Operational Excellence

Learn from our internal team of experts what to do with data in your platform to improve your business.

10:00 AM PDT
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Turn Your Data Into an Amazing Guest Experience

How hoteliers can create personalized, fast, and memorable interactions for their guests

10:30 AM PT
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