What You'll Learn
Understanding Guest Satisfaction
Learn what factors were most likely to affect guest satisfaction for hotels.
The Role of Focused Training
Understand the role of focused training on achieving high guest satisfaction
Achieving Service Excellence
Gain key takeaways that will allow you to immediately improve your service
About the Hosts
Elizabeth Martyn, Msc
Senior Project Manager - Executive Education Marketing & Lead Nurture, Cornell University
Christopher K. Anderson, Phd
Director, Center for Hospitality Research, Cornell University
Anisha Yadav
Senior Hospitality Marketing Strategist (Cornell program graduate)
"Great experience, easy to follow, organized presentation, relevant information and statistics."
- DonnaUpcoming Webinars
Road to recovery 2021: Learn from 6 Hospitality Leaders in United Kingdom
The long wait has come to an end: Hotels in UK and Ireland are reopening. Join Revinate expert alongside C-Level Hospitality leaders where they will share their learnings from 2020 and how you can implement best practices on your road to recovery in 2021.
