What You'll Learn
Understanding Guest Satisfaction
Learn what factors were most likely to affect guest satisfaction for hotels.
The Role of Focused Training
Understand the role of focused training on achieving high guest satisfaction
Achieving Service Excellence
Gain key takeaways that will allow you to immediately improve your service
Reserve your spot today. Sessions are about 30 mins + extra time for questions. Recordings will be sent after.
About the Hosts
Elizabeth Martyn, Msc
Senior Project Manager - Executive Education Marketing & Lead Nurture, Cornell University
Christopher K. Anderson, Phd
Director, Center for Hospitality Research, Cornell University
Senior Hospitality Marketing Strategist (Cornell program graduate)
"Great experience, easy to follow, organized presentation, relevant information and statistics."- Donna
I'm not a customer. Can I join?
You sure can. The sessions are complimentary for existing customers and new friends.
Will the session be recorded?
Certainly! We will send the recording to all registered participants within one week.
What if I register but can't make it?
It’s all good. You can register for another session at a more convenient time.
Can I ask questions?
Absolutely! These sessions are for you. Bring your questions and participate during Q&A.