What You'll Learn
What Guests Want
Hear what guests are looking for in the booking experience
Data-driven Improvements
How data can help you design the ideal guest experience
Balancing Technology and Service
How to use tech and the human touch in guest services
About the Hosts
Thomas Landen
Director of Partnerships, Revinate
Ian Sloan
Vice President of Customer Success, Avvio
Sofia Tappa
General Manager EMEA, Revinate
Neil Coates
Online Marketing Manager, Choice Hotels
"Great experience, easy to follow, organized presentation, relevant information and statistics."
- DonnaUpcoming Webinars
The Art and Science of Service Recovery
How hoteliers should think about service recovery, including best practices and tools for measuring your success.
11:00 AM
PST
11:00 AM
CET
11:00 AM
SGT
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