Tips and Tricks that Drive Operational Excellence

Join us for an all-encompassing learning session where we take a look at operational pain points and share insider knowledge on tools that help improve how your hotel runs.

watch now

What You'll Learn

Guest Feedback

Use your data to understand guest expectations

Marketing

Generate revenue and loyalty with insights into your database

Application

Streamline your operation with data driven decisions

Watch the Recording

42 min

GET A REVINATE DEMO

About the Hosts

Galen Coles

Galen is the Global Markets Implementations Manager at Revinate, handling the on-boarding of clients using Revinate’s Guest Feedback tools. Prior to joining Revinate he had been in the Hospitality/Hotel industry for ten years, with experience in a number of departments ranging from Operations to Reservations, & Revenue Management.

Mary Margaret Malott

Mary Margaret is a Hospitality Marketing Strategist at Revinate. She was in the hotel industry for 10 years and has on property Reservations and Revenue Management experience with luxury brands like Four Seasons Hotels and Resorts and Sun International in North America, Africa, and the Middle East. Outside of work she loves exploring her new home of San Francisco.

Charlie Stocker

Charlie Stocker is a Customer Success Manager at Revinate. Acting as one of the main points of contact for Revinate partners, he helps users get the most out of the platform. He is a hospitality veteran with over 6+ years of experience in operations and management at the property level, working for companies such as Omni and Two Roads Hospitality.

"Great experience, easy to follow, organized presentation, relevant information and statistics."

- Donna

Upcoming Webinars

The Art and Science of Service Recovery

How hoteliers should think about service recovery, including best practices and tools for measuring your success.

11:00 AM PST
11:00 AM CET
11:00 AM SGT
SAVE MY SPOT

Building a Direct Booking Ecosystem

11:00 AM PST
11:00 AM CET
11:00 AM SGT
SAVE MY SPOT