What You'll Learn
Use your data to understand guest expectations
Generate revenue and loyalty with insights into your database
Streamline your operation with data driven decisions
Watch the Recording
About the Hosts
Galen is the Global Markets Implementations Manager at Revinate, handling the on-boarding of clients using Revinate’s Guest Feedback tools. Prior to joining Revinate he had been in the Hospitality/Hotel industry for ten years, with experience in a number of departments ranging from Operations to Reservations, & Revenue Management.
Mary Margaret Malott
Mary Margaret is a Hospitality Marketing Strategist at Revinate. She was in the hotel industry for 10 years and has on property Reservations and Revenue Management experience with luxury brands like Four Seasons Hotels and Resorts and Sun International in North America, Africa, and the Middle East. Outside of work she loves exploring her new home of San Francisco.
Charlie Stocker is a Customer Success Manager at Revinate. Acting as one of the main points of contact for Revinate partners, he helps users get the most out of the platform. He is a hospitality veteran with over 6+ years of experience in operations and management at the property level, working for companies such as Omni and Two Roads Hospitality.
"Great experience, easy to follow, organized presentation, relevant information and statistics."- Donna
The Art and Science of Service Recovery
How hoteliers should think about service recovery, including best practices and tools for measuring your success.