Hotel Reputation Benchmarks and Best Practices

How do you stack up to hotels in your region and around the world?

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What You'll Learn

Review Site Benchmarks

Find out where your reviews have the biggest impact

Review Response Metrics

See how your response rate stacks up against other hotels

Best Practices

How to respond to reviews to draw in more guests

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30 min

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About the Hosts

Karen Stephens

As Revinate’s CRO, Karen Stephens is charged with driving revenue and scaling the business while overseeing the Go-To-Market team, including Sales, Marketing and Customer Success. She began her career at Revinate in 2013 as Senior Director of Enterprise Sales, closing some of the company's largest accounts including IHG, Fairmont and Starwood. Karen has held leadership positions for over 15 years in hospitality tech and distribution companies in both the US and London U.K. including Lanyon, Opodo, lastminute.com and Travelocity.

Galen Coles

Galen is the Global Markets Implementations Manager at Revinate, handling the on-boarding of clients using Revinate’s Guest Feedback tools. Prior to joining Revinate, he had been in the Hospitality/Hotel industry for ten years, with experience in a number of departments ranging from Operations to Reservations, & Revenue Management in brands such as Kimption and Two Roads.

"Great experience, easy to follow, organized presentation, relevant information and statistics."

- Donna

Upcoming Webinars

Turn Your Data Into an Amazing Guest Experience

How hoteliers can create personalized, fast, and memorable interactions for their guests

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