What You'll Learn
Review Site Benchmarks
Find out where your reviews have the biggest impact
Review Response Metrics
See how your response rate stacks up against other hotels
How to respond to reviews to draw in more guests
Watch the Recording
About the Hosts
As Revinate’s CRO, Karen Stephens is charged with driving revenue and scaling the business while overseeing the Go-To-Market team, including Sales, Marketing and Customer Success. She began her career at Revinate in 2013 as Senior Director of Enterprise Sales, closing some of the company's largest accounts including IHG, Fairmont and Starwood. Karen has held leadership positions for over 15 years in hospitality tech and distribution companies in both the US and London U.K. including Lanyon, Opodo, lastminute.com and Travelocity.
Galen is the Global Markets Implementations Manager at Revinate, handling the on-boarding of clients using Revinate’s Guest Feedback tools. Prior to joining Revinate, he had been in the Hospitality/Hotel industry for ten years, with experience in a number of departments ranging from Operations to Reservations, & Revenue Management in brands such as Kimption and Two Roads.
"Great experience, easy to follow, organized presentation, relevant information and statistics."- Donna
The Art and Science of Service Recovery
How hoteliers should think about service recovery, including best practices and tools for measuring your success.