What You'll Learn
Review your unique regional seasonality trends throughout the year
Use simple tools to stay on top of upcoming holidays and events
Plan ahead to ease workloads and generate revenue
Watch the Recording
About the Hosts
Mary Margaret - Americas Hospitality Marketing Strategist
Mary Margaret is a Hospitality Marketing Strategist at Revinate. She was in the hotel industry for 10 years and has on property Reservations and Revenue Management experience with luxury brands like Four Seasons Hotels and Resorts and Sun International in North America, Africa, and the Middle East. Outside of work she loves exploring her new home of San Francisco.
Gabriela Celli - EMEA Hospitality Marketing Strategist
Gabriela is a Hospitality Marketing Strategist at Revinate's Amsterdam office, hosting our email marketing certifications, sharing best practices, and optimizing campaigns for our customers in the EMEA region. With 13 years of hospitality and technology experience at companies like IBM and Starwood Hotels & Resorts, Gabriela offers an in-depth understanding of the industry.
Anastasia Kutznetsova - APAC Hospitality Marketing Strategist
Hospitality Marketing Strategist. Anastasia works closely with APAC customers to help optimize Email Marketing Performance and generate additional revenue.
"Great experience, easy to follow, organized presentation, relevant information and statistics."- Donna
The Art and Science of Service Recovery
How hoteliers should think about service recovery, including best practices and tools for measuring your success.