What You'll Learn
Use the reputation benchmark report to make informed decisions.
Review techniques in management responses that yield best results.
Learn how to use your available tools efficiently and effectively.
Watch the Recording
About the Hosts
Customer Success Manager - Asia Pacific
Tanna 't Hooft
Customer Success Manager - EMEA
Training Programs Manager - Global
Celia Ruiz de la Escalera
Training and Support Specialist - EMEA
"Great experience, easy to follow, organized presentation, relevant information and statistics."- Donna
Understanding the Net Promoter Score and Why it Matters
NPS is the standard metric across industries globally, for measuring a business's health and reputation in the eyes of consumers. Here we'll show, how to put this powerful metric to work, to improve both your public perception & operation.