What You'll Learn
Develop Tangible Goals
Understand the purpose behind why you are surveying your guest.
Create Engaging Questions
Frame questions to get the most meaningful feedback.
Form Action Plans
Use your feedback to effect positive change in your organization.
About the Hosts
Galen Coles
Galen is the Global Markets Implementations Manager at Revinate, handling the on-boarding of clients using Revinate’s Guest Feedback tools. Prior to joining Revinate, he had been in the Hospitality/Hotel industry for ten years, with experience in a number of departments ranging from Operations to Reservations, & Revenue Management in brands such as Kimpton and Two Roads.
Stella Dacy
Stella Dacy is the Global Training Programs Manager at Revinate. Specializing in customer education content used for teaching and training customers on technology solutions. Stella has over 10 years of experience in program management and training in a range of industries including non-profit, education, and software.
"Great experience, easy to follow, organized presentation, relevant information and statistics."
- DonnaUpcoming Webinars
Road to recovery 2021: Learn from 6 Hospitality Leaders in United Kingdom
The long wait has come to an end: Hotels in UK and Ireland are reopening. Join Revinate expert alongside C-Level Hospitality leaders where they will share their learnings from 2020 and how you can implement best practices on your road to recovery in 2021.
