What You'll Learn
Develop Tangible Goals
Understand the purpose behind why you are surveying your guest.
Create Engaging Questions
Frame questions to get the most meaningful feedback.
Form Action Plans
Use your feedback to effect positive change in your organization.
Watch the Recording
About the Hosts
Galen is the Global Markets Implementations Manager at Revinate, handling the on-boarding of clients using Revinate’s Guest Feedback tools. Prior to joining Revinate, he had been in the Hospitality/Hotel industry for ten years, with experience in a number of departments ranging from Operations to Reservations, & Revenue Management in brands such as Kimpton and Two Roads.
Stella Dacy is the Global Training Programs Manager at Revinate. Specializing in customer education content used for teaching and training customers on technology solutions. Stella has over 10 years of experience in program management and training in a range of industries including non-profit, education, and software.
"Great experience, easy to follow, organized presentation, relevant information and statistics."- Donna
Understanding the Net Promoter Score and Why it Matters
NPS is the standard metric across industries globally, for measuring a business's health and reputation in the eyes of consumers. Here we'll show, how to put this powerful metric to work, to improve both your public perception & operation.