What You'll Learn
Learn how surveys are set up and edit them like a pro.
Be informed on TripAdvisor or Google syndication and which to choose.
Gain deeper knowledge of reporting on your guests experiences.
Watch the Recording
About the Hosts
Stella Dacy is the Global Training Programs Manager at Revinate. Specializing in customer education content used for teaching and training customers on technology solutions. Stella has over 10 years of experience in program management and training in a range of industries including non-profit, education, and software.
Galen is the Global Markets Implementations Manager at Revinate, handling the on-boarding of clients using Revinate’s Guest Feedback tools. Prior to joining Revinate, he had been in the Hospitality/Hotel industry for ten years, with experience in a number of departments ranging from Operations to Reservations, & Revenue Management in brands such as Kimpton and Two Roads.
Celia Ruiz de la Escalera
Training and Technical Support Specialist EMEA
"Great experience, easy to follow, organized presentation, relevant information and statistics."- Donna
The Art and Science of Service Recovery
How hoteliers should think about service recovery, including best practices and tools for measuring your success.