Turn Your Data Into an Amazing Guest Experience

How hoteliers can create personalized, fast, and memorable interactions for their guests

watch now Join Revinate and Zingle to learn how hoteliers can create personalized, fast, and memorable interactions for their guests

What You'll Learn

Key Touch Points

We'll cover the key points in the guest's journey where you can delight them

Overcoming Roadblocks

Breakdown the obstacles that prevent personalized, timely guest interaction

Measure and Optimize

Gauge how well your program is doing so you can iterate and improve

Watch the Recording

30 min

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About the Hosts

Erica Rich

Erica Rich is the Sr. Hospitality Marketing Strategist at Revinate and is responsible for maximizing customer success through the education and adoption of hotel email marketing best practices. As the creator and instructor of Revinate's Email Marketing Certification for Hoteliers course, Erica has traveled around the world, educating hoteliers on how to become successful email marketers. She joined the Revinate team in July 2015 and is based at the company’s headquarters in San Francisco, California. Prior to joining Revinate, Erica spent 10 years in hotel marketing working for such brands as The Westin, InterContinental and HRI Lodging.

Mitch Milner

Mitch Milner is the Customer Experience Manager at Zingle, owning the corporate learning resources for all customers post-sale. He is a Hospitality veteran himself, with a background in both Sales and Operations at luxury hotels in Hawaii and California for many years. He worked for Wyndham and Shell Vacations Club prior to discovering Zingle as the Director of Guest Services at a Hilton Grand Vacations Club in Carlsbad. Having used the software for 2 years as a customer, Mitch brings a passion to help Hospitality professionals see the same success he did using Zingle.

"Great experience, easy to follow, organized presentation, relevant information and statistics."

- Donna

Upcoming Webinars

How Brittain Resorts & Hotels Drove $54 Million with Revinate CRM

11:00 AM PST
11:00 AM CET
11:00 AM SGT
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Understanding the Net Promoter Score and Why it Matters

In this webinar, we'll show you how to put your NPS score to work to improve both your public perception & operation.

9:30 AM SGT, CEST & PDT
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