Understanding NPS in Measuring Business Success

In this webinar, we'll show you how to put your Net Promoter Score to work, improving your public perception & operations.

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What You'll Learn

Learn how NPS is calculated

Find out the math and research behind the scoring

Discover what makes a good NPS

See how you stack up against industry averages and your competitors

Action upon your NPS trends

Explore ways to track and operationalize your scores

Watch the Recording

30 Minutes

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About the Hosts

Stella Dacy, Training Programs Manager

Stella Dacy is the Global Training Programs Manager at Revinate. Specializing in customer education content used for teaching and training customers on technology solutions. Stella has over 10 years of experience in program management and training in a range of industries including non-profit, education, and software.When not in the Revinate HQ office Stella enjoys creating music, doing yoga and traveling the globe!

"Great experience, easy to follow, organized presentation, relevant information and statistics."

- Donna

Upcoming Webinars

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How hoteliers should think about service recovery, including best practices and tools for measuring your success.

11:00 AM PST
11:00 AM CET
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