What You'll Learn
Learn how NPS is calculated
Find out the math and research behind the scoring
Discover what makes a good NPS
See how you stack up against industry averages and your competitors
Action upon your NPS trends
Explore ways to track and operationalize your scores
Watch the Recording
About the Hosts
Stella Dacy, Training Programs Manager
Stella Dacy is the Global Training Programs Manager at Revinate. Specializing in customer education content used for teaching and training customers on technology solutions. Stella has over 10 years of experience in program management and training in a range of industries including non-profit, education, and software.When not in the Revinate HQ office Stella enjoys creating music, doing yoga and traveling the globe!
"Great experience, easy to follow, organized presentation, relevant information and statistics."- Donna
The Art and Science of Service Recovery
How hoteliers should think about service recovery, including best practices and tools for measuring your success.