Used by 20,000 leading hotels, restaurants and brands such as IHG, Hilton, Kimpton Hotels and Restaurants, Carlson Rezidor Group and Joie de Vivre, Revinate saves hotels and restaurants valuable time and money and drives incremental sales by improving customer satisfaction and online reputation. By actively using Revinate, hotels experience an increase in the number of reviews, higher ratings, increased percentage of review responses and an improved TripAdvisor Popularity Index Score. Read our Success Stories for more information.
Highest data quality and performance
Revinate understands the mission-critical nature of the information we provide. Revinate invests heavily in our enterprise-grade solution to make sure that our data quality and performance meet the very highest standards of the customers who rely on us daily.
Revinate’s mobile app is the industry’s first native mobile application for Apple’s iOS platform. Recognizing the time-sensitive nature of social media and the rapid pace of hotelier workflow, Revinate’s mobile application allows hoteliers to actively manage their hotels’ online reputation at any time, from anywhere.
Because Revinate is cloud-based and built with simplicity in mind, you can begin using it and benefiting from it immediately. Learn more about Revinate’s onboarding process and how we support our customers and ensure their success from the minute the contract is signed.
Intuitive and easy to use
With an elegant and intuitive user interface, Revinate can be used by everyone within the hospitality ecosystem, at both the property level and corporate, to quickly capture guest feedback, analyze results, engage with guests, drive sales and improve hotel and restaurant operations.
Revinate supports more than 20,000 customers in 136 countries with a fully localized UI in 13 languages. We also offer round the clock support for questions and training.
Integration with TripAdvisor
TripAdvisor certification means Revinate has access to the most accurate review data available. Revinate Surveys customers will also benefit by being able to publish guest feedback to the review site, thereby increasing review frequency which, which coupled with quality reviews, can improve Popularity Index positioning.
Designed for the hospitality industry
Unlike other reputation monitoring solutions that focus only at the property or brand level, Revinate provides the business intelligence and tools designed for everyone in the hospitality ecosystem, from revenue manager to brand manager and beyond.
Industry-leading training and support
With the industry’s best training, resources and support, the Revinate team is available any time you have product questions, advice, or information. Our support professionals are located around the world to ensure 24 hour, free support to our international customer-base.
We know that having a solution for online reputation management is just the first step in managing your reputation. To ensure that your team adopts a proactive approach, we include features to make it easy. Tickets allow you to assign tasks and track action. GS2 Reports allow you to set goals for your hotel, division or portfolio and track your success on a weekly, monthly, quarterly or yearly basis. And, with social media integration, you can respond to reviews and feedback from within Revinate.
Easy to operationalize
Revinate reports are designed to help you set goals, track performance and benchmark how you are doing against your competitive set.