Guest management made easy
Your mission control dashboard for guest profiles
Activate targeted direct revenue campaigns with confidence. Revinate Guests provides you with a comprehensive, unified view of your guest profiles across properties, or even your entire portfolio – a dashboard that can answer any question you have about your guest data.
Activate targeted direct revenue campaigns with confidence. Revinate Guests provides you with a comprehensive, unified view of your guest profiles across properties, or even your entire portfolio – a dashboard that can answer any question you have about your guest data.
Revinate Guests Everything you want to know about your most loyal guests
Dive in confidently
Advanced reporting dashboards for easy decision-making
Get a snapshot of your database health in one glance from the Revinate Guests dashboard. Find clear opportunities to improve data capture by seeing what proportion of your database records are complete with guest email addresses and phone numbers. See how many profiles have been ingested, cleaned, merged, and unmasked after they booked through an OTA.
Understand your guests’ average stay, average spend, and how often they return. Pull in data from across the guest journey with Revinate’s suite of products — Revinate Marketing, Revinate Reservation Sales, Revinate Ivy, Revinate Guest Feedback — into a single view.
REVINATE GUESTS
Segment builder
Intuitive UI that allows you to build segments easily.
- Segment by campaign engagement stats, messaging sentiment score, upsell history, NPS, and many other guest behaviors.
- Create segmentation on rolling date ranges to know when guests arrive and depart.
- Zoom out to explore reservation data across the entire portfolio to build highly targeted campaigns that feel personalized.
REVINATE GUESTS
Rich Guest Profiles
A consolidated view of information across tech systems and Revinate products:
- Understand the lifetime value of each guest through merged profiles across data sources. View and edit profiles and select fields within a simple dashboard.
- See lifetime engagement archives from Revinate solutions including messaging, conversation sentiment, inbound and outbound calls, email marketing campaigns, cart abandonment, and webchat — plus transactions from PMS, folio, spa, golf, and restaurant system integrations.
REVINATE GUESTS
Loyalty tiers
Know which guests to surprise and delight by providing unique benefits and perks with loyalty tiers.
- Understand the hotel’s most loyal guests based on historical reservation data.
- Customize the qualifying timeframe to determine the best program for an individual hotel.
- Display the loyalty tier of a guest on their Rich Guest Profile.
REVINATE GUESTS
Arrivals and departures reporting
Understand which guests are checking in and out on a particular date. Get insights into guests with hotel reservations and other onsite system integrations to identify opportunities to capture more data or provide additional offers.
- Customize the arrivals and departures reports to see relevant information including number of guests, location, number of stay nights, room type, ADR, rate code, upsells, email on file, and more.
- View arrivals and departures for onsite reservation system integrations, such as restaurants, golf, and spa.
- Align functions within the hotel with scheduled delivery by email or download the report as a PDF or CSV.