Revinate
Revinate
Your mission control dashboard for guest profiles

Guest management made easy

Activate targeted direct revenue campaigns with confidence. Revinate Guests provides you with a comprehensive, unified view of your guest profiles across properties, or even your entire portfolio –  a dashboard that can answer any question you have about your guest data.

Activate targeted direct revenue campaigns with confidence. Revinate Guests provides you with a comprehensive, unified view of your guest profiles across properties, or even your entire portfolio –  a dashboard that can answer any question you have about your guest data.

Revinate Guests Everything you want to know about your most loyal guests

Dive in confidently

Advanced reporting features that enable data-driven decisions

At one glance, the dashboard tells you how many profiles you have in your database and if they are complete with guests’ email addresses and phone numbers. Highlighting opportunities to improve data capture across different touchpoints gives you a clear path to action. See profiles that have been ingested, cleaned, merged, unmasked after they booked through an OTA.

Need more? Revinate Guests will also show you the average stay, how often guests return to stay with you, and their average spend with you. We pull in data from different touchpoints along with the deployed Revinate products — Revinate Marketing, Revinate Reservation Sales, Revinate Ivy, Revinate Guest Feedback — into a single location.

Revinate Marketing Solution
REVINATE GUESTS

Segment builder

Intuitive UI that allows you to build segments easily.

  • Segment by campaign engagement stats, messaging sentiment score, upsell history, NPS, and many other guest behaviors.
  • Create segmentation on rolling date ranges to know when guests arrive and depart.
  • Zoom out to explore reservation data across the entire portfolio – to build highly targeted campaigns that feel personalized.
Revinate Marketing Solution
REVINATE GUESTS

Rich Guest Profiles

A consolidated view of information across tech systems and Revinate products:

  • Understand the lifetime value of each guest through merged profiles across data sources. View and edit profiles and select fields within a simple dashboard.
  • See lifetime engagement archives from Revinate solutions including messaging, conversation sentiment, inbound and outbound calls, email marketing campaigns, cart abandonment, and webchat — plus transactions from PMS, folio, spa, golf, and restaurant system integrations.
Revinate Marketing Solution
REVINATE GUESTS

Loyalty tiers

Know which guests to surprise and delight by providing unique benefits and perks with loyalty tiers.

  • Understand the hotel’s most loyal guests based on historical reservation data.
  • Customize the qualifying timeframe to determine the best program for an individual hotel.
  • Display the loyalty tier of a guest on their Rich Guest Profile.
Revinate Marketing Solution
REVINATE GUESTS

Arrivals and departures reporting

Understand which guests are checking in and out on a particular date. Get insights into guests with hotel reservations and other onsite systems integrations to identify opportunities to capture more data or provide additional offers.

  • Customize the arrivals and departures reports to see relevant information including number of guests, location, number of stay nights, room type, ADR, rate code, upsells, email on file, and more.
  • View arrivals and departures for on-site reservation systems integrations, such as restaurants, golf, and spa.
  • Align functions within the hotel with scheduled delivery by email or download the report as a PDF or CSV.

800 million profiles across 12,000 hotels
Bank on Revinate

Customer stories

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