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Empowering your voice channel: How Pacific Hospitality Group optimizes performance

Curious about how a leading hospitality group revolutionized their call center to drive more direct bookings? Watch the webinar and understand how Pacific Hospitality Group did just that.

Meet your hosts

Lindsey Strickland Headshot

Lindsey Strickland, Customer Success Manager, Revinate

Sarah Kalin Churchill

Sarah Kalin Churchill, Corporate Director of Revenue Strategy, Pacific Hospitality Group

Josh Guthrie Headshot

Josh Guthrie, Director of Call Center Operations, Revinate

What you’ll learn

Best practices for managing and reporting on your call center operations

The benefits of call center software for properties and hospitality groups

How to take your call center operations to the next level

Best practices for managing and reporting on your call center operations

The benefits of call center software for properties and hospitality groups

How to take your call center operations to the next level

Watch the recording

Upcoming webinar

On-demand

2026 Hospitality Benchmark Report: The voice channel playbook for 2026

Despite the rise of digital, the voice channel remains your highest-intent revenue engine. In 2026, a standard 100-room hotel can expect ~300 inbound lead calls during peak months. These are warm leads ready to transact!

What you’ll learn:

  • The $116k opportunity: How proactive outbound calls are driving an average of $1,164 in incremental revenue per room, and how to claim your share.
  • Maximizing peak conversion: Why winter and spring see conversion rates jump to 49–53%, and how to replicate that efficiency year-round through specialized sales coaching.
  • “No” is just the beginning: Strategies to capture and nurture the 1.5 non-booked leads per room we see in summer, turning lost calls into automated email recoveries.
  • Overcoming objections: How to use call data to identify why guests aren’t booking and how to arm your team with Revinate’s 10 Non-Negotiables to close the deal.
Amanda Wasco Brown headshot

Amanda Wasco Brown, Director of Revenue, Old Edwards Hospitality Group

Bailey Yeats headshot

Bailey Yeats, Marketing Manager, Revinate

2026 Hospitality Benchmark Report: The voice channel playbook for 2026

  • The $116k opportunity: How proactive outbound calls are driving an average of $1,164 in incremental revenue per room, and how to claim your share.
  • Maximizing peak conversion: Why winter and spring see conversion rates jump to 49–53%, and how to replicate that efficiency year-round through specialized sales coaching.
  • “No” is just the beginning: Strategies to capture and nurture the 1.5 non-booked leads per room we see in summer, turning lost calls into automated email recoveries.
  • Overcoming objections: How to use call data to identify why guests aren’t booking and how to arm your team with Revinate’s 10 Non-Negotiables to close the deal.
Amanda Wasco Brown headshot

Amanda Wasco Brown, Director of Revenue, Old Edwards Hospitality Group

Bailey Yeats headshot

Bailey Yeats, Marketing Manager, Revinate

Upcoming webinar

On-demand

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