Webinars — The Hotel Moment Deep Dive

Empowering your voice channel: How Pacific Hospitality Group optimizes performance

Curious about how a leading hospitality group revolutionized their call center to drive more direct bookings? Watch the webinar and understand how Pacific Hospitality Group did just that.

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Meet your hosts

Lindsey Strickland, Customer Success Manager, Revinate

Sarah Kalin Churchill, Corporate Director of Revenue Strategy, Pacific Hospitality Group

Josh Guthrie, Director of Call Center Operations, Revinate

What you’ll learn

Best practices for managing and reporting on your call center operations

The benefits of call center software for properties and hospitality groups

How to take your call center operations to the next level

Watch the recording

Upcoming webinar

October 28th, 10:00 a.m. PDT

Own BFCM: The ultimate holiday preparation guide

Winning BFCM isn’t about racing to the bottom with steep discounts—it’s about getting ahead with smart timing, personalized offers, and total operational coverage.

In this 30-minute masterclass, Marketing Managers and General Managers will get actionable strategies to protect ADR, beat inbox noise, and turn phone surges into direct revenue. Join us live to get the exact playbook and campaign insights you need to make this holiday season your most profitable yet!

What you’ll learn:

Campaign execution & deliverability: Outsmart peak November inbox congestion using send ramping, list hygiene, and proven campaign strategies from BFCM 2025.
ADR protection & offer strategy: Protect your bottom line by replacing generic rate cuts with high-margin experiential packages and personalized CDP segmentation.
Voice & lead recovery: Capture every high-intent lead by turning abandoned booking sessions and phone call surges into direct revenue with automated email pathways and live-agent overflow.