Integrated reputation management and guest surveys solution for hoteliers

Delight your guests

Revinate Guest Feedback boosts your online ranking, improves your guest experience, and drives direct revenue with consolidated reputation management, guest surveys, and best-in-class reporting. Watch a video to understand why hoteliers bank on Revinate Guest Feedback.

Visualization of Revinate Guest Feedback dashboard

What they’re saying

“Being on the first page of TripAdvisor has huge benefits to our direct bookings. Revinate is the best decision I’ve made for this hotel so far.”

– Phillip Lategan, General Manager, Morning Star Express Hotel

Head shot of Lisa Juliot

“Revinate easily saves us about 8 hours a week by pulling content from multiple sources. It easily pays for itself each month in time savings.”

– Lisa Juliot, Social Media Community Manager, Crown Paradise Club

Visualization of Revinate's rich guest profile next to an image of two women working together on a computer.
Revinate Marketing Solution

Drive direct bookings

Manage, measure, and optimize your online reviews with Revinate’s integrated reputation management platform. Online reviews are one of the top 3 factors that influence booking decisions.

Revinate Marketing Solution

Reputation management

Manage reviews and feedback from one dashboard
Efficiently manage hotel reviews from sites like Google,, and TripAdvisor all in one place. Respond to negative and positive hotel reviews from within the platform.

Data syndication
Publish automatically to TripAdvisor,, Google, or HolidayCheck. Revinate’s structured review data API provides access to your hotel reviews across more than 100 review sites.

Compilation of dashboards that help reservation sales teams evaluate their performance and drive direct bookings.
Dashboard showing user activity.

Resolve issues quickly

Use the ticketing system to communicate service shortcomings to the relevant person or department.

Corporate scorecard dashboard

Stay ahead of competition

Benchmark your hotel’s performance against your competitors’ online review rankings.

Dashboard showing various graphs.

Simplify your social media

Link your hotels’ social media accounts in one place to monitor engagement, post updates, track insights, and more.

Headshot of a hotel staff member and a headshot of a guest with a phone screen displaying a text conversation made possible with Ivy, Revinate's text messaging solution.
Revinate Marketing Solution

Guest surveys

Boost rankings and completion rates
Send guest satisfaction surveys that are customizable, mobile optimized, employ conditional logic, and that guests find easy to complete.

Send the right survey to the right guest
Send customized segmented surveys to specific audiences based on PMS or contact list criteria. Collect data that is highly relevant and actionable.

In stay survey for Revinate Guest Feedback

Identify issues in time

Send in-stay surveys while guests are still on property to identify any needs for service recovery.

Yellow circle with an arrow to indicate guest targeting.

Publish feedback online

Boost rankings by asking your guests to publish their feedback as reviews directly from completed surveys.

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Flex surveys

Receive guest feedback at any time during a guest’s stay via SMS, QR codes, email, or WiFi.

Revinate Marketing Solution

Sentiment analysis

Look at both Reputation and Surveys data to understand what guests like and dislike about your property. Make necessary changes to improve the guest experience.

A guest smiling and rating ah hotel on her cellphone with a few ratings displayed over the top.
Dashboard showing various graphs.

Build custom dashboards

Focus on what matters most with the metrics you care about along with actionable reporting in your inbox.

Dashboard showing analysis of sentiment.

Prioritize improvements

Discover what is important to your guests from hundreds of sentiment analysis topics – so you can prioritize improvements accordingly.

Dashboard showing satisfaction scores.

Get granular reports

Improve guest satisfaction across all teams by monitoring how each department is performing, spotting trends, and setting alerts.

Find the guest feedback plan that works for you.

Resources for Revinate Guest Feedback

Customer stories


Every channel at your fingertips

Guests’ preferred communication channels can vary. Besides Revinate Guest Feedback, our reputation management solution, with Revinate, you can use every channel available — voice, text, and web.

Discover other Revinate solutions >

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Ready to increase your direct bookings?

Share your challenges and we will partner with you to show you the best available solutions.