Revinate
Revinate
Revinate
Solutions2022-11-02T12:45:03-07:00
Data-based approach to solutions

Rich guest data drives direct revenue and delights guests

Rich guest data drives direct revenue and delights guests

The hospitality industry is on a transformation journey.

Hoteliers drive revenue through direct guest bookings. They deliver delightful experiences because they connect with guests directly.

At Revinate, we enable this transformation with our hospitality-specific Guest Data Platform and guest communication solutions. We know hoteliers are in the business of managing guests, not rooms.

The hospitality industry is on a transformation journey. Hoteliers drive revenue through direct guest bookings. They deliver delightful experiences because they connect with guests directly. At Revinate, we enable this transformation with our hospitality-specific Guest Data Platform and guest communication solutions. We know hoteliers are in the business of managing guests, not rooms.

A barista hands a mug of hot coffee to a guest at a café.
How other hoteliers are winning
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A barista hands a mug of hot coffee to a guest at a café.
What can you do with your data?
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Communication solutions across the entire guest journey

Email, call, message, and interact with your guests — based on their preferences — with our communication solutions.

Visualization of Revinate's rich guest profile next to an image of two women working together on a computer.
REVINATE MARKETING

Power revenue through email marketing

Deliver personalized campaigns and upsell offers for rooms and amenities through targeted guest segmentation. Automate your email marketing campaigns across your guests’ journeys so staff shortages don’t impact guest experiences. Bring guests who haven’t completed their booking back.

Powering revenue is easy with our email marketing solution, Revinate Marketing.

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0%

higher revenue per recipient generated by Revinate customers using smart segmented campaigns

Noble House Hotels
Noble House Hotels

“Having real-time results is such a game-changer. With these insights, I can optimize my performance to ensure I’m sending the right message to the right guest at the right time.” 

Read the customer story >

RESERVATION SALES

Capture and convert leads over the phone

Increase voice channel revenue by at least 20% with the tools that will optimize your workforce. Multiply inbound call conversions with trained agents. Capture leads and drive conversions from guests who have not finished their bookings on your website.

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Compilation of dashboards that help reservation sales teams evaluate their performance and drive direct bookings.
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Enable data capture of guest demand, personalize guest booking journeys, and get tools to drive incremental revenue growth.

Icon showing a screen being clicked on to show how Reservation Sales allows in-depth insights.

Match calls to the right agent to maximize conversion. Integrated coaching and scoring creates a true sales culture for the voice channel.

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Nurture and convert previously lost revenue with personalized, automated email outreach to guests who haven’t booked yet.

0%
increase in revenue generated via voice channel
increase in revenue generated via voice channel
Headshot of a hotel staff member and a headshot of a guest with a phone screen displaying a text conversation made possible with Ivy, Revinate's text messaging solution.
REVINATE IVY

Message with guests throughout their journeys

Ivy is an AI-powered text messaging solution that texts with your guests from before they arrive at your hotel until they check out. Ivy can handle routine guest inquiries and offer personalized upsells, such as late check-outs or room upgrades. She can also personalize hotel amenities for your guests based on their preferences.

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Shopping cart icon with a plus sign to signify upsell potential.

AI-powered Ivy recognizes the sentiment behind inquiries and isn’t triggered by keywords.

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60% of inquiries hitting your front desk can be handled by Ivy through smart responses.

Flower icon to represent personalization.

20x ROI when leveraging advanced guest personalization delivered by text messages through Ivy. 

Vintage Hotel Group logo

“Ivy will give our guests a point of contact at any point during their stay, no matter the hour or location [. . .] freeing up our staff to create more meaningful guest experiences.”
– Bob Jackson, CEO, Vintage Hotel Group

REVINATE GUEST FEEDBACK

Manage reviews and feedback from one dashboard

Improve your guest experience and boost online rankings with consolidated reputation management, guest surveys, and best-in-class reporting. Efficiently manage hotel reviews from sites like Google, Booking.com, and Tripadvisor all in one place.

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A guest smiling and rating ah hotel on her cellphone with a few ratings displayed over the top.
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Aggregate and Respond to online reviews from 100+ sites in a single, customizable dashboard.

Yellow circle with an arrow to indicate guest targeting.

Deliver compelling and customized guest surveys for better experiences and higher guest retention.

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Analyze your hotel’s performance against your competitors’ online review rankings.

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increase in new review volume on TripAdvisor seen by Revinate Surveys customers
increase in new review volume on TripAdvisor seen by Revinate Surveys customers
Dashboards showing how RezForce agents can help with performance and bookings.
REZFORCE

Maximize phone bookings through our contact centre

Highly trained and performance-tested, US-based call agents capture guest leads over calls when you have an overflow or when you are offline. Increase your profitability with a pay-for-performance pricing model.

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RezForce Lux agents are trained to Forbes Travel Guide’s 5-Star certification standards to provide luxury hotel guests a high-end level of service while generating revenue for the hotel.

Screen icon with an arrow to indicate agent performance.

Expect peak performance, as RezForce agents consistently earn an overall satisfaction score of 99%. See consistency, too, in winning performances as agents deliver 24/7/365.

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RezForce agents deliver an industry leading 99.89% booking accuracy rate for clients. Every call results in guest lead data to capture second-chance bookings and grow the marketing database.

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booking accuracy rate for our clients resulting in increased revenues
booking accuracy rate for our clients resulting in increased revenues
OMNI-CHANNEL COMMUNICATION

Every channel at your fingertips

Guests’ preferred communication channels can vary. Revinate makes it possible to use every method available — voice, text, email, and web.

Picture of a hotel staff member surrounded by different communication channel icons, illustrating an omni-channel approach.

Customer stories

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