Alerts

What is a conditional question?*
- Question about hotel condition
- Question that shows up based on a specific question response
- Question about terms & conditions
Based on which question is NPS calculated?*
- How did you enjoy your stay and the facilities?
- How likely are you to recommend this property to a friend or colleague?
- Would you come back to stay with us again?
- How would you rate our service?
How soon should you respond to negative reviews?*
- Within 24 hours
- Within a week
- Immediately
- Within 48 hours

Select all true statements*
- Do not ask questions you already know the answers to
- Surveys reminders do not have an impact on the completion rate
- Sending post-stay surveys in the afternoon between 2 and 5 pm will help increase your completion rate
- Survey length should not change according to hotel segment
- For all hotels segments, the shorter the survey the better
How can you use the feedback you ingest from your guests? Select all that apply*
- Continuously monitor the feedback
- Share the feedback with your team
- All of the above
- Use feedback to push-back with guests when needed

Certificate Information
Please provide the following so we can provide test results and issue a certificate of completion if you pass.
Name*
First Last
Email*
Select Your Role*
Select Country*
Hotel / Group Name*
Consent*
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Guest Feedback Exam