Fillmore Hospitality has seen a direct correlation to revenue enhancement by listening, adjusting and responding to Revinate’s ongoing data. “Just after the re-branding, our market share for occupancy levels were at 70-80%. Due to our daily analysis using Revinate, our occupancy index is exceeding 100%. As of now, we are able to yield more aggressively thus remarkably impacting our RevPAR,” says David.
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La semana pesada tuve el gusto de presentar un webinar muy interesante, junto a mi colega Valentina Tosi, nuestra Directora de Éxito al Cliente para LATAM sobre 5 Tácticas para Perfeccionar su Presencia en TripAdvisor. Las 5 tácticas que desvelamos en … Read more
Hotel management responses to online reviews are extremely important. But, there are so many different review sites, it can be difficult to keep track of them. Here’s our list of the major review sites that allow hotel management responses, and how to go about obtaining the proper credentials for review responses.
This week in hospitality news, Google presented its findings of its 2014 Traveler study in a webinar, the New York Times reported on how hoteliers are putting their review data to use, and Tnooz covered a study on business travelers.
We find that most guests are happy to leave you feedback. They just need a reminder to do so. Sending an email to each guest a few days after they have checked out is a great way to remind them. But in addition to optimizing the survey itself, you also need to think carefully about your post-stay emails. By understanding your performance metrics, you can identify where you can optimize your emails.