Guides and playbooks
Drive direct bookings. Increase your hotel’s profits. Crush your goals. We’re here to enable you.
Unleash your hotelier superpowers with Revinate’s ultimate power-up library. Packed with expert guides and playbooks, this is your secret to mastering guest communication benchmarks, and more importantly, direct bookings. From tips about email marketing to voice reservations, from insights into guest loyalty programs to understanding how to maximize conversions, we have it here. Whether you’re a seasoned pro or just stepping into the game, this treasure trove is your key to leveling up and achieving hero status.
Unleash your hotelier superpowers with Revinate’s ultimate power-up library. Packed with expert guides and playbooks, this is your secret to mastering guest communication benchmarks, and more importantly, direct bookings. From tips about email marketing to voice reservations, from insights into guest loyalty programs to understanding how to maximize conversions, we have it here. Whether you’re a seasoned pro or just stepping into the game, this treasure trove is your key to leveling up and achieving hero status.
We tap into our customer data to give you reliable benchmarks for questions like ‘Was that email campaign successful?’ Or, ‘Is your reservations team converting enough callers?’ Use this report to champion the work of your team, compare your results to hoteliers in your region, and define your goals. Looking for historical data from previous reports? Contact us.
Whether you’re promoting winter getaways, leveraging summer peaks, or tapping into local cultural events, this calendar gives you a strategic roadmap to create timely, engaging email campaigns.
Before guests arrive at your hotel, they already have one clear expectation: to enjoy their stay. But each guest has their own needs and demands. How do you keep up with all of them while making sure your guests are satisfied? By simply getting to know them. The best way to do that at scale is with first-party data.
Considering a switch from your basic CRM? With a hospitality-specific Customer Data Platform (CDP), you can efficiently collect and organize all data from multiple customer touchpoints across your portfolio in real time. Get a 360-degree view of guests, so you can make faster, smarter decisions about how to deliver tailored experiences and marketing campaigns to drive greater loyalty and direct revenue.
This guide will teach you 10 tested strategies and share campaign examples from real hotels to help you win back direct revenue that might otherwise slip through your fingers. You’ll come away with concrete strategies and techniques to win back direct revenue from website and cart abandonment, with inspiration from high-performing campaigns at hotels like yours.
We’ll walk you through specific strategies to turn your voice channel into a conversion powerhouse. From training tips to tech tools, you’ll see how to boost your direct bookings, amp up guest satisfaction, and build the kind of loyalty that keeps your rooms full.
Optimize your hotel call center’s operations to improve the guest experience, drive revenue, and build brand loyalty from the very first phone call.
We crunched the numbers on data from over 200 hotel groups to discover how brands are using loyalty programs. Consumers know that one size doesn’t fit all when it comes to rewards. Find out what they want and what’s being offered today by leading hotel brands.
Every hotel has upsell potential if a measured and calculated approach is applied. This guide is here to help you target your upsells to the right people at the right time. You’ll come away with a strategic approach to upselling that will help foster loyal guests and improve your upsell performance over time.
Today, the guest experience is more visible than ever before. Reviews are front and center for the world to see, whether on dedicated review sites or OTAs. If you provide a great guest experience, a 5-star review is likely your reward.
Everything you need to know in one guide. Get best practices for navigating the ever-changing hotel security and data privacy landscape. Learn how leveraging the cloud can boost security without needing to be a security expert.