Download the report today to benchmark your hotel and uncover the hospitality insights you need for smarter reputation management.

IN THIS

REPORT

Topics include 2017 Review Growth, The Importance of Benchmarking, Volume and Pace, Top Review Channels, The Rise of Google, Review Response Rate, Response Rate by Region, Average Review Scores.

Topics include 2017 Review Growth, The Importance of Benchmarking, Volume and Pace, Top Review Channels, The Rise of Google, Review Response Rate, Response Rate by Region, Average Review Scores.

FACT:

Overall review volume increased 27% from 2016 to 2017, showing that online reviews continue o obe an important vehicle for guests to both plan their stays and share their experiences.

For nine years, Revinate has been helping global hotel brands manage their online reputations, amassing over 320 million online hotel reviews so far.

Industry Leading Report

"We’re excited to provide hoteliers with the industry knowledge they need to get the most out of reputation management in 2018."
-Hospitality Marketing Team, Revinate
"We’re excited to provide hoteliers with the industry knowledge they need to get the most out of reputation management in 2018."

IN THIS

REPORT

This report is meant to serve as an industry barometer, allowing hotels to see and understand changes in the market over time. Hotels can use it to assess their own performance and define a strategy for 2018.

HOTEL BENCHMARK

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Must-know trends for 2018, including global review growth, shifting share among channels, and overall health of guest sentiment.

What's Trending

See how your response rate stacks up against other hotels in your region. Download the report for all these key insights and more.

Review Response Metrics

A Look Forward

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Email marketing rocketship
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We take a closer look at emerging channels like Google and Facebook to assess their rising global influence.

Benchmark Report

2018 Reputation

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2018 Benchmark Report

Hotel Email Marketing

Download the report today to benchmark your hotel and uncover the hospitality insights you need for smarter reputation management.

2018 Reputation

Benchmark Report

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