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Dimple Jethani talks AI, data, and technology in hospitality
Hotel Moment WITH KAREN STEPHENS Episode 126 In this week’s episode of Hotel Moment, Dimple Jethani, Chief Information Officer of Aramark Destinations, joins Revinate CMO Karen Stephens with a sobering approach to navigating technology in hospitality as hoteliers ask themselves, “What do I want to know about my guests?” Dimple helps hoteliers identify their baseline needs to operate with a successful tech stack, which includes investing in the right [...]
Sky McLean on succeeding in modern hospitality
Hotel Moment WITH KAREN STEPHENS Episode 125 In this week’s episode of Hotel Moment, Sky McLean, CEO and owner of Basecamp Resorts, joins Revinate CMO Karen Stephens to tell her founder’s story with advice for fellow hoteliers and entrepreneurs to change their mindset on what it takes to compete in the modern hospitality industry. Sky highlights passion and innovation as the leading factors that keep the guest experience alive [...]
Transforming the hotel guest experience with personalization and predictive analytics
Hotel Moment WITH KAREN STEPHENS Episode 124 In this week’s episode of Hotel Moment, Dana Cariss, Senior Vice President of Revenue Strategy at Coraltree Hospitality, joins Revinate CMO Karen Stephens with lessons on revenue strategy, the hotel guest experience, and understanding the true value of guest spend. Dana explains hoteliers often miss out on additional revenue opportunities if they fail to track where each guest is spending on property. [...]
How technology is transforming hotel data security
Hotel Moment WITH KAREN STEPHENS Episode 123 In this week’s episode of Hotel Moment, Matthijs Welle, CEO of Mews, joins Revinate CEO and guest host Bryson Koehler to shine a light on the one thing hoteliers can’t afford to ignore: hotel data security. With bad actors attempting to access sensitive hotel and guest data from all fronts, it’s up to hoteliers to not only recognize those threats, but also [...]
Immersive hotel experiences: Bridging technology and human connection
Hotel Moment WITH KAREN STEPHENS Episode 122 In this week’s episode of Hotel Moment, Bashar Wali, Founder and CEO of Practice Hospitality, joins Revinate CMO Karen Stephens with several honest perspectives on how hoteliers can clean up operations and become better stewards of hotel stays rooted in emotional intelligence. From optimizing the online booking experience to remain competitive with OTAs to valuing the guest's time at check-in and being [...]
AI in hospitality: Using it to personalize guest experiences
When you were envisioning your career as a hotelier, odds are that you didn’t imagine spending days drowning in guest data. And now, thanks to AI in hospitality, those days can be over. AI for hotels is more than just a buzzword. It’s a tool hoteliers can use to organize and make sense of the guest data they have — providing actionable insights to use in personalized guest communication. Because the reality is that no [...]