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Building better business relationships: From contracts to culture
Hotel Moment WITH KAREN STEPHENS Episode 137 In this week’s episode of Hotel Moment, Mandi Graziano, Vice President of Global Accounts for the Hotel Performance Network and a podcaster herself, joins Revinate CMO Karen Stephens to recommend that every hotelier give themselves an audit by taking a look at how they conduct themselves in any business relationship. From contract negotiation to how you show up for your guests, Mandi [...]
Why regenerative tourism is the future of hospitality
Hotel Moment WITH KAREN STEPHENS Episode 135 In this week’s episode of Hotel Moment, Aradhana Khowala, CEO of Aptamind Partners, joins Revinate CMO Karen Stephens with a sobering perspective on the state of hospitality and global tourism. Aradhana explains the ways hospitality has become “extractive” — leaving little in the way of community growth and human flourishing. But, even so, Aradhana offers hope that more hoteliers can pivot to [...]
Recast: Hospitality is like building bridges — you need the right tools
Hotel Moment WITH KAREN STEPHENS Episode 134 In this week’s episode of the Hotel Moment podcast, we’re revisiting a conversation with Robbert Manussen, Area General Manager, Taiwan at IHG Hotels & Resorts, and Karen Stephens, Revinate CMO. Robbert stresses that the technology revolution is here and explains why it’s time for hoteliers to start seriously investing in their tech tools. But Robbert says it’s about investing with intention, warning, [...]
Do’s & Don’ts for turning guest data into direct bookings
You probably have a great view, sitting atop mountains of guest data. But is a good view all you really have? Most hotels really are sitting on mountains of guest data, but only a handful are using what they have to drive meaningful results. We've spoken with too many hoteliers who say the same thing: “We have the data, but we don’t really do anything with it.” That needs to change, and here’s why: Activating [...]
Revinate unplugged: Super user secrets & success stories | a Revinate webinar
Hotel Moment WITH KAREN STEPHENS Episode 133 In this week’s episode of the Hotel Moment podcast, we’re featuring an episode from our webinar series, Hotel Moment Deep Dive. Revinators Melissa McMullin, Product Marketing Manager, and Brent Sanders, Senior Customer Education Specialist, sit down with Miranda Cubillas, Director of Reservations and Recreation at Ojai Valley Inn, to spill the secrets about how hotel profitability isn’t out of reach with the [...]
Navigating hospitality’s new normal: Leveraging Kalibri Labs data & Revinate’s insights for revenue growth | a Revinate webinar
Hotel Moment WITH KAREN STEPHENS Episode 132 In this week’s episode of the Hotel Moment podcast, we’re featuring an episode from our webinar series, Hotel Moment Deep Dive. Revinator Anisha Yadav, VP of Customer and Product Marketing, and Jennifer Hill, VP of Commercial Strategy at Kalibri Labs, review some of the latest data from the hospitality landscape, including key U.S. hotel demand trends, critical hotel performance metrics, and notable [...]