Revinate

The power of voice

The power of voice

Unleashing revenue potential with your hotel voice channel

Reservation Sales supercharges the voice channel by optimizing inbound call conversion and driving outbound call strategy. With robust lead capture and management, it provides reservation agents with the data they need to deliver the right offering to guests.

RezForce is a natural complement to our Reservation Sales software. Our reservation agents pick up when your team logs off. We offer an on-demand contact center service that captures the full demand of your voice channel and drives direct revenue.

Reservation Sales supercharges the voice channel by optimizing inbound call conversion and driving outbound call strategy. With robust lead capture and management, it provides reservation agents with the data they need to deliver the right offering to guests.

RezForce is a natural complement to our Reservation Sales software. Our reservation agents pick up when your team logs off. We offer an on-demand contact center service that captures the full demand of your voice channel and drives direct revenue.

Visualization of Revinate's rich guest profile next to an image of two women working together on a computer.

Why Revinate? Our people, products.

Why Revinate? Our people, products.

Shifting share away from OTAs and meeting revenue targets is easier with a committed partner by your side. Revinators – from sales and marketing to product and engineering, from implementation to support and customer success – are smart, industry experts, focused on making you win. Our product roadmap, current and future, will show you how seriously we take our mission to transform the hospitality industry. Our implementation team delivers on time consistently and, unsurprisingly, has an NPS score of 80+.

Shifting share away from OTAs, meeting revenue targets and other conversion targets is easier with a committed partner by your side. Revinators – from sales and marketing to product and engineering, from implementation to support and customer success – are smart, industry experts, focused on making you win. Our product roadmap, current and future, will show you how seriously we take our mission to transform the hospitality industry. Our implementation team delivers on time consistently and unsurprisingly has an NPS score of 80+.

90 days

From contract signing to seeing increased revenue rolling in

24/7

Our support team can troubleshoot and answer your questions anytime

90 days

From contract signing to seeing increased revenue rolling in

24/7

Our support team can troubleshoot, answer your questions anytime

Just a few months after we rolled out Reservation Sales, we have met or exceeded all of our KPIs.

Just a few months after we rolled out Reservation Sales, we have met or exceeded all of our KPIs.

Harry Carr, SVP, Revenue Management
Islamorada Resort Collection

Meet Reservation Sales and RezForce

Meet Reservation Sales and RezForce

A voice channel product that delivers direct bookings with higher average stay value than any other channel. Combined with the power of RezForce reservation agents, who are highly trained to handle inbound reservation calls with a 99% booking accuracy score – and you have an easy path to success.

A voice channel product that delivers direct bookings with higher average stay value than any other channel. Combine this with the power of our RezForce reservation agents who are highly trained and can handle inbound reservation calls with 99% booking accuracy score – and you have an easy path to success.

$1,717

Average direct revenue per room each year from outbound calls

$1,570

Highest average booking value compared to other channels

$1,717

Average direct revenue per room each year from outbound calls

$1,570

Highest average booking value compared to other channels

Lead capture

Collect guest information, grow your database, and convert bookings. Identify campaigns and recognize VIP callers.

Collect guest information, grow your database, and convert bookings. Identify campaigns and recognize VIP callers.

Guide agents

Listen to calls in real time, whisper to agents, or join ongoing calls to provide coaching or speak directly with customers.

Listen to calls in real time, whisper to agents, or join ongoing calls to provide coaching or speak directly with customers.

Warm transfer

Reduce handle times and provide a seamless guest experience.

Forbes 5-star

Agents trained to Forbes 5-Star standards with 95% satisfaction.

Booking accuracy

Agents have a 99% booking accuracy thanks to extensive training.

Cloud-based telephony

Secure and stable cloud-based infrastructure that enables your reservation agents to work from virtually anywhere.

Secure and stable cloud-based infrastructure that enables your reservation agents to work from virtually anywhere.

Campaign & performance tracking

Track campaigns driving bookings and their revenue with dynamic website tracking and custom toll-free numbers.

Track campaigns driving bookings and their revenue with dynamic website tracking and custom toll-free numbers.

Get a personalized walk-through right away

Activate your superpowers with a demo customized to your needs and geared to answer your questions. Don’t wait to unleash your potential!

With Revinate, we finally have a single, full-service, enterprise-class solution that drives real results.

With Revinate, we finally have a single, full-service, enterprise-class solution that drives real results.

Liz Longo Martin, Vice President of Marketing, Salamander Collection

Liz Longo Martin, Vice President of Marketing, Salamander Collection

Build a winning voice channel

Build a winning voice channel

Thirty percent of consumers pick up the phone to contact brands. Use the voice channel to offer high-touch service for guests, handle complex bookings, and drive direct revenue. Your hotel reservation team can be a revenue powerhouse for your property with the right data at their fingertips.

Thirty percent of consumers pick up the phone to contact brands. Use the voice channel to offer high-touch service for guests, handle complex bookings, and drive direct revenue. Your hotel reservation team can be a revenue powerhouse for your property with the right data at their fingertips.

More $$$, more bookings

Your voice channel can drive 80% of revenue with lead capture, conversion tools, and trained agents.

Personalized touch

53% of guest loyalty stems from sales—maximize calls to offer special recommendations.

Upsell, cross-sell

Guest calls are opportunities to upsell upgrades, cross-sell amenities, and boost direct revenue.

Direct booking strategies that win

Direct booking strategies that win

Discover the direct booking strategies that are driving revenue for your peers. We analyze our data across products to showcase best practices that will give you superpowers.

Lead nurture →

Get back in touch with people who called and didn’t book the first time. That’s an average of 1.8 – 3.3 calls every month.

Get back in touch with people who called and didn’t book the first time. That’s an average of 1.8 – 3.3 calls every month.

Loyalty →

Convert 49.9% of inbound calls from people looking to book and start on the journey to become loyal guests.

Convert 49.9% of inbound calls from people looking to book and start on the journey to become loyal guests.

Upsells →

Convert guests into loyal ones for your property instead of making them just loyalty program members.

Convert guests into loyal ones for your property instead of making them just loyalty program members.

Get the 2024 Hospitality Benchmark Report
What you’ll learn

We tap into our customer data to give you reliable benchmarks for questions like ‘Was that email campaign successful?’ Or, ‘Is your reservations team leaving money on the table?’ Use this report to champion the work of your team, compare your results to hoteliers in your region, and define your goals.

Download →

Inspirations: campaigns that drive results

Inspirations: campaigns that drive results

Frequently asked questions

Frequently asked questions

With Reservation Sales, your agents are empowered to capture and convert more direct revenue from the inbound calls you’re already generating. Your team’s performance is maximized with tools and reporting to help them confirm guest stays, drive higher spend, and measure guest satisfaction.
Reservation Sales aligns reservations, marketing, and revenue teams around a single source of lead and guest data to drive direct bookings. With true revenue attribution reporting, marketing teams can measure campaign performance through both online and offline channels. Full visibility into future or past stay date demand means revenue teams can quickly strategize around promotions or campaigns to fill gaps or leverage higher rates.
Reservation Sales offers outbounding tools that allow agents to prioritize and schedule follow-up emails or calls to convert non-booked leads. And with RezForce, every call results in guest lead data to grow your marketing database and capture second chance bookings.
In addition to integrating with your PMS, Reservation Sales also integrates with Revinate Marketing and Revinate CDP, as well as your spa, golf, folio, and restaurant systems, arming your agents with a treasure trove of guest data.
You’ll be provided with a dedicated Revinate Customer Success Manager who will meet with you monthly to analyze performance and advise on best practices to ensure success. With ongoing coaching and mentorship, your CSM will make sure your teams are armed with strategies to maximize your direct booking performance.

Everything you need to supercharge your hotel

Everything you need to supercharge your hotel

The core of our data platform for hoteliers to understand, segment, activate data

The core of our data platform for hoteliers to understand, segment, activate data

Integrated email marketing product to engage with guests throughout their journey

Integrated email marketing product to engage with guests throughout their journey

A one-stop AI-powered messaging that works 24/7, 365 days a year

A one-stop AI-powered messaging product that works 24/7, 365 days a year.

Consolidated reputation management, guest satisfaction, and guest experience surveys

Consolidated reputation management, guest satisfaction, and guest experience surveys

Voice channel product that is optimized to accelerate inbound call conversion and outbound call strategy. RezForce is a natural complement to our Reservation Sales product. An on-demand contact center service that captures the full demand of your voice channel and drives direct revenue. Our reservation agents pick up when your team logs off.

Voice channel product that is optimized to accelerate inbound call conversion and outbound call strategy. RezForce is a natural complement to our Reservation Sales product. An on-demand contact center service that captures the full demand of your voice channel and drives direct revenue. Our reservation agents pick up when your team logs off.

Ready to increase your direct bookings?

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