Revinate

Hotel guest messaging drives connections

Hotel guest messaging drives connections

Delivering highly personalized guest experiences

Artificial Intelligence is your hotel’s secret superpower! Revinate Ivy, the AI-powered messaging hero, works 24/7, 365 days a year. Ivy elevates guest experiences and unlocks ancillary revenue through seamless SMS and WhatsApp messaging. Powered by best-in-class AI, she adapts, learns, and embodies your hotel’s brand personality. Guests see Ivy as a trusted team member, while your real staff focus on delivering exceptional service. Empower your team and let Ivy become your hotel’s ultimate sidekick.

Artificial Intelligence is your hotel’s secret superpower! Revinate Ivy, the AI-powered messaging hero, works 24/7, 365 days a year. Ivy elevates guest experiences and unlocks ancillary revenue through seamless SMS and WhatsApp messaging. Powered by best-in-class AI, she adapts, learns, and embodies your hotel’s brand personality. Guests see Ivy as a trusted team member, while your real staff focus on delivering exceptional service. Empower your team and let Ivy become your hotel’s ultimate sidekick.

Visualization of Revinate's rich guest profile next to an image of two women working together on a computer.

Why Revinate? Our people, products.

Why Revinate? Our people, products.

Shifting share away from OTAs and meeting revenue targets is easier with a committed partner by your side. Revinators – from sales and marketing to product and engineering, from implementation to support and customer success – are smart, industry experts, focused on making you win. Our product roadmap, current and future, will show you how seriously we take our mission to transform the hospitality industry. Our implementation team delivers on time consistently and unsurprisingly has an NPS score of 80+.

Shifting share away from OTAs, meeting revenue targets and other conversion targets is easier with a committed partner by your side. Revinators – from sales and marketing to product and engineering, from implementation to support and customer success – are smart, industry experts, focused on making you win. Our product roadmap, current and future, will show you how seriously we take our mission to transform the hospitality industry. Our implementation team delivers on time consistently and unsurprisingly has an NPS score of 80+.

90 days

From contract signing to seeing increased revenue rolling in

24/7

Our support team can troubleshoot and answer your questions anytime

90 days

From contract signing to seeing increased revenue rolling in

24/7

Our support team can troubleshoot, answer your questions anytime

Despite automated messages, our guests feel like they are talking to someone directly. The experience with Ivy is highly personalized.

Despite automated messages, our guests feel like they are talking to someone directly. The experience with Ivy is highly personalized.

Kelly Exelby
General Manager of Prince of Wales (Vintage Hotels)

Meet Revinate Ivy

Meet Revinate Ivy

A messaging product, Ivy provides guests with a seamless messaging experience – answering the repetitive, frequently asked questions instantly without missing a beat. Schedule in automated campaigns and Ivy will text with the guests at the optimal time during the guest journey. Upselling amenities and collecting feedback is now easier.

A messaging product, Ivy provides guests with a seamless messaging experience – answering the repetitive, frequently asked questions instantly without missing a beat. Schedule in automated campaigns and Ivy will text with the guests at the optimal time during the guest journey. Upselling amenities and collecting feedback is now easier.

Over 60%

Automation rates achieved by most active hoteliers

1.8 seconds

Median resolution time for Ivy to resolve queries

Over 60%

Automation rates achieved by most active hoteliers

1.8 seconds

Median resolution time for Ivy to resolve queries

Two-way communication

Ivy manages guest requests via SMS and WhatsApp, driving two-way communication without apps or extra staff. Easily track guest statuses and survey responses on the backend.

Ivy manages guest requests via SMS and WhatsApp, driving two-way communication without apps or extra staff. Easily track guest statuses and survey responses on the backend.

Best-in-class AI

Ivy detects sentiment accurately. She also offers up responses from past interactions, reducing staff response time by 50% and enhancing guest experiences.

Ivy detects sentiment accurately. She also offers up responses from past interactions, reducing staff response time by 50% and enhancing guest experiences.

Automated campaigns

Schedule messages from pre-arrival and check-in welcome messages to mid-stay surveys and check-out reminders.

Analytics

Gain insights to improve your operations. Track guest engagement. automation rates, and staff response times.

Real-time translation

Ivy messages with guests in their own language instantly, using the Google Translate integration.

Location-based messaging

Place QR codes around your property for guests to message Ivy. Pre-populate messages, making it easy for guests, and capture their phone numbers.

Place QR codes around your property for guests to message Ivy via SMS or WhatsApp. Pre-populate messages and capture guests’ phone numbers effortlessly.

Ticket integration

Initiate ticket creation from Ivy, auto-populating the details in your ticketing system. (*Ivy integrates with select ticketing systems.)

Initiate ticket creation from Ivy, auto populating the details in your ticketing system (*Ivy integrates with select ticketing systems.)

Get a personalized walk-through right away

Activate your superpowers with a demo customized to your needs and geared to answer your questions. Don’t wait to unleash your potential!

We love Ivy. It is really easy to set up and our guests love the convenience of having their questions answered without needing to call or visit the front desk.

We love Ivy. It is really easy to set up and our guests love the convenience of having their questions answered without needing to call or visit the front desk.

Troy Reil, Director of Operations

Troy Reil, Director of Operations

Build a winning messaging channel

Build a winning messaging channel

Messaging still feels like getting a casual ping from a friend. Which is probably why 65% of people open a text message within five minutes of receiving it. Use messaging to increase staff efficiency and enhance your guests’ experience – while driving revenue.

Messaging still feels like getting a casual ping from a friend. Which is probably why 65% of people open a text message within 5 minutes of receiving it. Use messaging to increase staff efficiency, enhance your guests’ experience – while driving revenue.

Popularity

91% of consumers want to receive text messages from a brand – and not just informational messages.

Automated campaigns

Give guests the experience of an attentive digital concierge without tying up the front desk.

Upsell potential

Guests respond to texts 24.3% of the time – when asked questions or when offered upsells at the right time.

Direct booking strategies that win

Direct booking strategies that win

Discover the direct booking strategies that are driving revenue for your peers. We analyze our data across products to showcase best practices that will give you superpowers.

Segmentation →

The more segment filters you apply to an audience, the more revenue per recipient you’ll earn.

The more segment filters you apply to an audience, the more revenue per recipient you’ll earn

OTA winback →

Convince guests who booked through an OTA to book direct on their next visit.

Convince guests who booked through an OTA to book direct on their next visit

Loyalty →

Build loyalty with your guests to generate more direct revenue.

Build loyalty with your guests to generate more direct revenue

Get the 2024 Hospitality Benchmark Report
What you’ll learn

We tap into our customer data to give you reliable benchmarks for questions like ‘Was that email campaign successful?’ Or, ‘Is your reservations team leaving money on the table?’ Use this report to champion the work of your team, compare your results to hoteliers in your region, and define your goals.

Download →

Inspirations: campaigns that drive results

Inspirations: campaigns that drive results

Frequently asked questions

Frequently asked questions

Smart responses automatically provide guests with the answers to commonly asked questions and requests, freeing time for your staff to handle the more challenging, sensitive issues. When creating Smart Responses, you can choose from an extensive list of topics, many of which are specific to a hotel’s operations, and Ivy’s artificial intelligence (AI) will use these responses to reply to messages that it thinks fit within that topic.

Your staff can use messaging templates to provide quick, easy, and standardized replies to frequently asked questions or when Smart Responses may not make sense. Staff members can select from the list of templates and make edits before sending to personalize the message as needed.

Ivy will reduce your staff’s manual efforts to respond to common & programmable questions. Some of our customers have automated up to 60% of messages in Ivy using AI, and Ivy has been shown to reduce 20-30% of phone calls to the front desk. However, not every question and message from a guest can be answered with AI; some require a more personalized response. If Ivy does not have a programmed level of confidence in responding to a question, the message will be left for the staff. Hotels can leverage templates and smart suggestions to provide prompts to staff, which can help streamline the work of your team.
Yes. Ivy has a time-saving group messaging tool that allows a hotel to simultaneously send the same message to multiple guests. Identify guests by attributes like floor number, group booking code, or a “tag,” and Ivy will send the same message to each guest who meets that filter criteria.

Yes. All business-initiated messages (Campaigns and Group Messages) must be sent using an approved template. Hotels can provide the text, which Revinate will get approved. Approval generally takes just a few minutes once submitted but can take up to two days. WhatsApp will not send messages sent from Ivy without an approved template to the guest. Session Messages (guest-initiated conversations and Smart Responses) do not have special requirements for WhatsApp.

We are here to help you find success with Ivy, and as part of your implementation, your team will be trained on everything you need to know about this exciting tool. Check out our guide on how to roll out Ivy at your property.

Everything you need to supercharge your hotel

Everything you need to supercharge your hotel

The core of our data platform for hoteliers to understand, segment, activate data

The core of our data platform for hoteliers to understand, segment, activate data

Integrated email marketing product to engage with guests throughout their journey

Integrated email marketing product to engage with guests throughout their journey

A one-stop AI-powered messaging that works 24/7, 365 days a year

A one-stop AI-powered messaging product that works 24/7, 365 days a year.

Consolidated reputation management, guest satisfaction, and guest experience surveys

Consolidated reputation management, guest satisfaction, and guest experience surveys

Voice channel product that is optimized to accelerate inbound call conversion and outbound call strategy. RezForce is a natural complement to our Reservation Sales product. An on-demand contact center service that captures the full demand of your voice channel and drives direct revenue. Our reservation agents pick up when your team logs off.

Voice channel product that is optimized to accelerate inbound call conversion and outbound call strategy. RezForce is a natural complement to our Reservation Sales product. An on-demand contact center service that captures the full demand of your voice channel and drives direct revenue. Our reservation agents pick up when your team logs off.

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