Master your channel mix

Master your channel mix

Meet guests where they are – on email, voice, messaging

Hoteliers are the true masterminds, strategically deploying a channel mix of email, text, and phone to win direct bookings and shift share away from OTAs. Each channel has unique strengths and defined roles across the guest journey. Sometimes, emails work best for tailored offers, messages for instant connection, and voice for personal engagement. With the right channel mix, you can create unforgettable guest experiences, drive direct bookings and accelerate profitability.

Hoteliers are the true masterminds, strategically deploying a channel mix of email, text, and phone to win direct bookings and shift share away from OTAs. Each channel has unique strengths and defined roles across the guest journey. Sometimes, emails work best for tailored offers, messages for instant connection, and voice for personal engagement. With the right channel mix, you can create unforgettable guest experiences, drive direct bookings and accelerate profitability.

Trusted by customers worldwide →

With guests every step of their journey

With guests every step of their journey

Across email, voice, text channels, personalizing communications for guests at every stage of their journey – from inspiration through post-stay – converts to revenue. Defining the right channel mix is an important skill for hoteliers as they plan the path to profitability.

Across email, voice, text channels, personalizing communications for guests at every stage of their journey – from inspiration through post-stay – converts to revenue. Defining the right channel mix is an important skill for hoteliers as they plan the path to profitability.

2.6x revenue

Adding just three segment filters gives hoteliers more revenue per email

23x conversions

Targeted segmentation results in higher converting email campaigns

2.6x revenue

Adding just three segment filters gives hoteliers more revenue per email

23x conversions

Targeted segmentation results in higher converting email campaigns

Email channel

Email channel

Unleash the superpower of hotel email marketing

Use email to connect with your guests and achieve your revenue goals. By 2027, email users will reach 4.9 billion, with revenue projected at $13.7 billion by 2025. Join the 40% of hoteliers using email, powered by data platforms, effectively to deliver personalized campaigns at the perfect time.

Use email to connect with your guests and achieve your revenue goals. By 2027, email users will reach 4.9 billion, with revenue projected at $13.7 billion by 2025. Join the 40% of hoteliers using email, powered by data platforms, effectively to deliver personalized campaigns at the perfect time.

Explore email channel →
Inspiration

One-time campaigns like newsletters inspire guests to book – delivering 270 room nights or $1,298 in average booking value per campaign.

Booking

Sending follow-up emails to guests who left before completing the reservation delivered $1,312 in average booking value.

Pre-arrival

Hoteliers offered guests room upgrades, early check-ins, amenities booking – earning $83 per booking in 2023 – from pre-arrival emails.

On property

F&B upsells in welcome/check-in emails to their guests drives revenue conversions for hoteliers.

We consistently see that email continues to be one of our best communication tools.

We consistently see that email continues to be one of our best communication tools.

Bree Brostko
Chief Operating Officer & Head of Brand Strategy, Retro Hospitality

Every time we send a campaign with Revinate Marketing, we see an average of $30K in room revenue.

Every time we send a campaign with Revinate Marketing, we see an average of $30K in room revenue.

Katie Winther
Vice President of Revenue, Bunkhouse Hotels

Voice channel

Voice channel

Win direct bookings with your hotel voice channel

With 4x the Average Stay Value of online bookings and 20% of all bookings in luxury hotels driven by calls, your voice channel can drive inbound call conversions and increase ancillary revenues.

With 4x the Average Stay Value of online bookings and 20% of all bookings in luxury hotels driven by calls, your voice channel can drive inbound call conversions and increase ancillary revenues.

Explore voice channel →
Inspiration

Collect guest information and convert bookings with actionable intelligence

Booking

Set outbound reminders to follow-up and capture second-chance bookings

Pre-arrival

Call with restaurant or spa offers before a guest checks in

Check-out

Capture guest preferences in their profile for marketing campaigns later

I knew Revinate had the power to revolutionize our outbound sales and it has.

I knew Revinate had the power to revolutionize our outbound sales and it has.

Dan Smar
Director of Sales & Marketing, Dream Inn Santa Cruz

With Reservation Sales we see 30-40% higher conversion rates.

With Reservation Sales we see 30-40% higher conversion rates.

Tyler Williams
Vice President of Performance Marketing, Auberge Resorts Collection

Messaging channel

Messaging channel

Deliver personalized guest experiences

Nearly 80% of travelers book on mobile — great news for hoteliers! With text messages boasting a 98% open rate and 29% click-through rate, the messaging channel drives revenue and guest engagement.

Nearly 80% of travelers book on mobile — great news for hoteliers! With text messages boasting a 98% open rate and 29% click-through rate, the messaging channel drives revenue and guest engagement.

Explore messaging channel →
Inspiration

62% of consumers want businesses to text them inspirations.

Booking

Capture guest preferences reflected in their inquiries.

Pre-arrival

Message guests with room upgrades or other amenity upsells.

On property

Answer guests’ inquiries, remind them of on-site facilities as the on-hand concierge.

“We love Ivy. Our guests love the convenience of having their questions answered without needing to call or visit the front desk.”

“We love Ivy. Our guests love the convenience of having their questions answered without needing to call or visit the front desk.”

Troy Reil
Director of Operations, Portola Hotel

The experience with Ivy is highly personalized. Guests often highlight and thank Ivy for providing ‘exceptional service.’

The experience with Ivy is highly personalized. Guests often highlight and thank Ivy for providing ‘exceptional service.’

Kelly Exelby
General Manager, Prince of Wales (Vintage Hotels)

Everything you need to supercharge your hotel

Everything you need to supercharge your hotel

Revinate Guests →

The core of our data platform for hoteliers to understand, segment, activate data

The core of our data platform for hoteliers to understand, segment, activate data

Revinate Marketing →

Integrated email marketing product to engage with guests throughout their journey

Integrated email marketing product to engage with guests throughout their journey

Revinate Ivy →

A one-stop AI-powered messaging that works 24/7, 365 days a year

A one-stop AI-powered messaging product that works 24/7, 365 days a year.

Guest Feedback →

Consolidated reputation management, guest satisfaction, and guest experience surveys

Consolidated reputation management, guest satisfaction, and guest experience surveys

Reservation Sales & RezForce →

Voice channel product that is optimized to accelerate inbound call conversion and outbound call strategy. RezForce is a natural complement to our Reservation Sales product. An on-demand contact center service that captures the full demand of your voice channel and drives direct revenue. Our reservation agents pick up when your team logs off.

Voice channel product that is optimized to accelerate inbound call conversion and outbound call strategy. RezForce is a natural complement to our Reservation Sales product. An on-demand contact center service that captures the full demand of your voice channel and drives direct revenue. Our reservation agents pick up when your team logs off.

“Revinate should be every hotelier’s primary platform for direct bookings. Everyone should prioritize Revinate for converting direct business before turning to costlier third-party channels.”

“Revinate should be every hotelier’s primary platform for direct bookings. Everyone should prioritize Revinate for converting direct business before turning to costlier third-party channels.”

Patrick Norton
Chief Marketing Officer, Brittain Resorts & Hotels

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