Revinate

Your voice channel powers revenue

Your voice channel powers revenue

Beating your KPIs starts here

Unlock the superpower of the voice channel. With 4x the Average Stay Value of online bookings and 20% of all bookings in luxury hotels driven by calls, your reservations team can be revenue heroes. Equip them with the right tools to upsell rooms and amenities spa, golf, and dining – turning every call into a blockbuster revenue opportunity.

Unlock the superpower of the voice channel. With 4x the Average Stay Value of online bookings and 20% of all bookings in luxury hotels driven by calls, your reservations team can be revenue heroes. Equip them with the right tools to upsell rooms and amenities spa, golf, and dining – turning every call into a blockbuster revenue opportunity.

Why invest in voice? It’s profitable.

Why invest in voice? It’s profitable.

When reservations agents speak to a guest, they can offer personalized recommendations and accommodations. And, when kitted right they can capture guest data to power future marketing campaigns to shift share away from OTAs. Turn your order takers into revenue makers, and you’ll smash revenue goals in no time!

When reservations agents speak to a guest, they can offer personalized recommendations and accommodations. And, when kitted right they can capture guest data to power future marketing campaigns to shift share away from OTAs. Turn your order takers into revenue makers, and you’ll smash revenue goals in no time!

53% of guest loyalty

Reservation experience drives guest loyalty, and repeat bookings

71% expect personalization

Guests want communication that is personalized to their needs and wants

53% of loyalty

Reservation experience drives guest loyalty, and repeat bookings

71% expect personalization

Our support team can troubleshoot, answer your questions anytime

With Reservation Sales we see 30-40% higher conversion rates.

With Reservation Sales we see 30-40% higher conversion rates.

Tyler Williams
Vice President of Performance Marketing, Auberge Resorts Collection

Voice channel: every step of the guest journey

Voice channel: every step of the guest journey

Reservation agents are your secret superheroes, turning every call into a trust-building and lead nurturing mission. They sell your property’s unique story, drive loyalty, and slash reliance on OTAs. Follow-up calls secure bookings — 64% of guests need it.

Reservation agents are your secret superheroes, turning every call into a trust-building and lead nurturing mission. They sell your property’s unique story, drive loyalty, and slash reliance on OTAs. Follow-up calls secure bookings — 64% of guests need it.

$1,570

This is the average booking value for voice channel reservations

1-3 touchpoints

It takes this many touchpoints for a booking per call

20x ROI

60% of Revinate customers see these results with us, at a minimum

12x faster

Create campaigns faster than any other email marketing tool

Lead capture

Capture guest information when they call and trigger outbound call campaigns to entice them with relevant offers

Outbound calls

When guests don’t book the first time, set outbound reminders and follow-ups to capture second-chance bookings

Upsell amenities

Set reminders a few days before guest arrivals so agents can call to offer reservations at your restaurant or spa

Lead forms

Add notes to guest lead form if they are visiting for a special occasion, so you can surprise & delight when guest is on-property

Updated information

Ensure guest info is captured and the Rich Guest Profile data is accurate and has guest preferences for marketing later

Feedback surveys

Ensure agents capture emails during booking and set up automated campaigns to send guests a survey post stay.

Get a personalized walk-through right away

Activate your superpowers with a demo customized to your needs and geared to answer your questions. Don’t wait to unleash your potential!

Within one week of using Reservation Sales, I had the call data that I always wanted. I knew Revinate had the power to revolutionize our outbound sales and it has.

Within one week of using Reservation Sales, I had the call data that I always wanted. I knew Revinate had the power to revolutionize our outbound sales and it has.

Dan Smar, Director of Sales & Marketing, Dream Inn Santa Cruz

Dan Smar, Director of Sales & Marketing, Dream Inn Santa Cruz

Meet Reservation Sales and RezForce

Meet Reservation Sales and RezForce

A voice channel product that delivers direct bookings with higher average stay value than any other channel. Combine with the power of RezForce reservation agents, who are highly trained with a 99% booking accuracy score – and you have an easy path to success.

A voice channel product that delivers direct bookings with higher average stay value than any other channel. Combine with the power of RezForce reservation agents, who are highly trained with a 99% booking accuracy score – and you have an easy path to success.

Lead capture

Collect guest information, grow your database, and convert bookings. Identify campaigns and recognize VIP callers.

Guide agents

Listen to calls in real time, whisper to agents, or join ongoing calls to provide coaching or speak directly with customers.

Cloud-based telephony

Secure and stable cloud-based infrastructure that enables your reservation agents to work from virtually anywhere.

Direct booking strategies that win

Direct booking strategies that win

Discover the direct booking strategies that are driving revenue for your peers. We analyze our data across products to showcase best practices that will give you superpowers.

Lead nurture →

Get back in touch with people who called and didn’t book the first time. That’s an average of 1.8 – 3.3 calls every month.

The more segment filters you apply to an audience, the more revenue per recipient you’ll earn

Loyalty →

Convert 49.9% of inbound calls from people looking to book and start on the journey to become loyal guests.

Convince guests who booked through an OTA to book direct on their next visit

Upsells →

Convert guests into loyal ones for your property instead of making them just loyalty program members.

Build loyalty with your guests to generate more direct revenue

Get the 2024 Hospitality Benchmark Report
What you’ll learn

We tap into our customer data to give you reliable benchmarks for questions like ‘Was that email campaign successful?’ Or, ‘Is your reservations team leaving money on the table?’ Use this report to champion the work of your team, compare your results to hoteliers in your region, and define your goals.

Download →

Hotel Moment podcast: Hospitality leaders sharing insights

Hotel Moment podcast: Hospitality leaders sharing insights

Blog posts: Essential reading

Blog posts: Essential reading

Everything you need to supercharge your hotel

Everything you need to supercharge your hotel

The core of our data platform for hoteliers to understand, segment, activate data

The core of our data platform for hoteliers to understand, segment, activate data

Integrated email marketing product to engage with guests throughout their journey

Integrated email marketing product to engage with guests throughout their journey

A one-stop AI-powered messaging that works 24/7, 365 days a year

A one-stop AI-powered messaging product that works 24/7, 365 days a year.

Consolidated reputation management, guest satisfaction, and guest experience surveys

Consolidated reputation management, guest satisfaction, and guest experience surveys

Voice channel product that is optimized to accelerate inbound call conversion and outbound call strategy. RezForce is a natural complement to our Reservation Sales product. An on-demand contact center service that captures the full demand of your voice channel and drives direct revenue. Our reservation agents pick up when your team logs off.

Voice channel product that is optimized to accelerate inbound call conversion and outbound call strategy. RezForce is a natural complement to our Reservation Sales product. An on-demand contact center service that captures the full demand of your voice channel and drives direct revenue. Our reservation agents pick up when your team logs off.

Ready to get inspired?

Subscribe to our content, and we’ll show you how to successfully win direct bookings.