Messaging powers guests delight
Messaging powers guests delight
Supercharging guest engagement rates
Nearly 80% of travelers book on mobile—great news for hoteliers! With text messages boasting a 98% open rate and 29% click-through rate, the messaging channel drives revenue. Leverage AI-powered messaging to handle simple guest requests like towels or WiFi passwords, boosting engagement, delight, and operational efficiency without missing a beat. Revinate Ivy, our AI-powered messaging product, handled 19 million messages in 2023 while driving engagement and revenue.
Nearly 80% of travelers book on mobile—great news for hoteliers! With text messages boasting a 98% open rate and 29% click-through rate, the messaging channel drives revenue. Leverage AI-powered messaging to handle simple guest requests like towels or WiFi passwords, boosting engagement, delight, and operational efficiency without missing a beat. Revinate Ivy, our AI-powered messaging product, handled 19 million messages in 2023 while driving engagement and revenue.
Why text messaging? Guests like it.
Why text messaging? Guests like it.
In the US, 9 out of 10 people check their phones within 10 minutes of waking up and 75% within five minutes of receiving a notification. Text messaging is a way for your hotel to stay connected with guests throughout their stay. Their phone is the device that is closest to them at almost all times. And with a robust messaging solution, your hotel staff can be just as close, too.
In the US, 9 out of 10 people check their phones within 10 minutes of waking up and 75% within five minutes of receiving a notification. Text messaging is a way for your hotel to stay connected with guests throughout their stay. Their phone is the device that is closest to them at almost all times. And with a robust messaging solution, your hotel staff can be just as close, too.
Survey respondents said that they prefer companies that communicate travel plans and updates via text
US consumers say that text messaging is the fastest way to reach them for purchases
From contract signing to seeing increased revenue rolling in
Our support team can troubleshoot, answer your questions anytime
Text messaging and the guest journey
Text messaging and the guest journey
Messaging can be a vital tool for every segment of the guest journey. Revinate’s customers sent and received over 19 million messages in 2023 – 23% of those were incoming messages. Guests want to and will text, if you have a messaging channel to engage with them on.
Messaging can be a vital tool for every segment of the guest journey. Revinate’s customers sent and received over 19 million messages in 2023 – 23% of those were incoming messages. Guests want to and will text, if you have a messaging channel to engage with them on.
Hoteliers with Revinate are seeing guests engaging with them via messages
Guests opting out of messages is much lower than consumer trend of 9% opt-out
Hoteliers with Revinate are seeing guests engaging with them via messages
Guests opting out of messages is much lower than consumer trend of 9% opt-out
Meet Revinate Ivy
Meet Revinate Ivy
A messaging product, Ivy provides guests with a seamless messaging experience – answering the repetitive, frequently asked questions instantly without missing a beat. Schedule in automated campaigns and Ivy will text with the guests at the optimal time during the guest journey. Upselling amenities and collecting feedback is now easier.
A messaging product, Ivy provides guests with a seamless messaging experience – answering the repetitive, frequently asked questions instantly without missing a beat. Schedule in automated campaigns and Ivy will text with the guests at the optimal time during the guest journey. Upselling amenities and collecting feedback is now easier.
Direct booking strategies that win
Direct booking strategies that win
Discover the direct booking strategies that are driving revenue for your peers. We analyze our data across products to showcase best practices that will give you superpowers.
We tap into our customer data to give you reliable benchmarks for questions like ‘Was that email campaign successful?’ Or, ‘Is your reservations team leaving money on the table?’ Use this report to champion the work of your team, compare your results to hoteliers in your region, and define your goals.
