Revinate

Hotel reputation fuels success

Hotel reputation fuels success

Review management and guest surveys made easy

Revinate Guest Feedback boosts your online ranking, improves your guest experience, and drives direct revenue with consolidated reputation management, guest satisfaction surveys, and best-in-class reporting. The survey data captured through this product seamlessly integrates into our data platform, enhancing the value of your Rich Guest Profile. Hoteliers can activate this data through advanced segmentation and create more personalized marketing campaigns.

Revinate Guest Feedback boosts your online ranking, improves your guest experience, and drives direct revenue with consolidated reputation management, guest satisfaction surveys, and best-in-class reporting.

The survey data captured through this product seamlessly integrates into our data platform, enhancing the value of your Rich Guest Profile. Hoteliers can activate this data through advanced segmentation and create more personalized marketing campaigns.

Visualization of Revinate's rich guest profile next to an image of two women working together on a computer.

Why Revinate? Our people, our products.

Why Revinate? Our people, products.

Shifting share away from OTAs and meeting revenue targets is easier with a committed partner by your side. Revinators – from sales and marketing to product and engineering, from implementation to support and customer success – are smart, industry experts, focused on making you win. Our product roadmap, current and future, will show you how seriously we take our mission to transform the hospitality industry. Our implementation team delivers on time consistently and unsurprisingly has an NPS score of 80+.

Shifting share away from OTAs, meeting revenue targets and other conversion targets is easier with a committed partner by your side. Revinators – from sales and marketing to product and engineering, from implementation to support and customer success – are smart, industry experts, focused on making you win. Our product roadmap, current and future, will show you how seriously we take our mission to transform the hospitality industry. Our implementation team delivers on time consistently and unsurprisingly has an NPS score of 80+.

90 days

From contract signing to seeing increased revenue rolling in

24/7

Our support team can troubleshoot and answer your questions anytime

90 days

From contract signing to seeing increased revenue rolling in

24/7

Our support team can troubleshoot, answer your questions anytime

Revinate helps us determine top performance areas as well as improvement areas. Overall, it has elevated our guests’ experiences through feedback and data.

Revinate helps us determine top performance areas as well as improvement areas. Overall, it has elevated our guests’ experiences through feedback and data.

Carlie Stevenson
Director of Marketing, Brittain Resorts & Hotels

Meet Revinate Guest Feedback

Meet Revinate Guest Feedback

An integrated reputation management and survey management product that keeps you ahead of the competition while embracing efficiency. Manage, measure, and optimize reviews across 100+ sites through one product.

An integrated reputation management and survey management product that keeps you ahead of the competition while embracing efficiency. Manage, measure, and optimize reviews across 100+ sites through one product.

409%

increase in new review volume on TripAdvisor

15%

increase in ranking on TripAdvisor with managed reviews

20x ROI

60% of Revinate customers see these results with us, at a minimum

12x faster

Create campaigns faster than any other email marketing tool

Guest surveys

Gather guest feedback in-stay or post-stay with customizable surveys to the right guest at the right time. Convert responses to reviews and publish on 100+ sites.

Gather guest feedback in-stay or post-stay with customizable surveys to the right guest at the right time. Convert responses to reviews and publish on 100+ review.

Reputation management

Manage reviews and feedback from one dashboard. Publish reviews automatically to TripAdvisor, Booking.com, Google, or over 100+ review sites.

Manage reviews and feedback from one dashboard. Publish reviews automatically to TripAdvisor, Booking.com, Google, or over 100+ review sites.

Sentiment analysis

Review reputation and survey data for necessary changes across departments to improve your guest experience.

Review reputation and survey data for necessary changes across departments to improve your guest experience.

Custom dashboards

Focus on metrics that matter to you across property or your entire portfolio, along with actionable reporting in your inbox.

Review reputation and survey data and make necessary changes to improve your guest experience

Get a personalized walk-through right away

Activate your superpowers with a demo customized to your needs and geared to answer your questions. Don’t wait to unleash your potential!

Revinate is a major tool for us to stay meaningfully connected with past guests and in generating repeat business.

Revinate is a major tool for us to stay meaningfully connected with past guests and in generating repeat business.

Jayme Cuarentas, Digital Marketing Officer
Belmont Hotel Manila

Jayme Cuarentas, Digital Marketing Officer, Belmont Hotel Manila

Direct booking strategies that win

Direct booking strategies that win

Discover the hotel marketing strategies that are driving revenue for your peers. We analyze our data across products to showcase best practices that will give you superpowers.

Segmentation →

The more segment filters you apply to an audience, the more revenue per recipient you’ll earn.

The more segment filters you apply to an audience, the more revenue per recipient you’ll earn

OTA winback →

Convince guests who booked through an OTA to book direct on their next visit.

Convince guests who booked through an OTA to book direct on their next visit

Loyalty →

Build loyalty with your guests to generate more direct revenue.

Build loyalty with your guests to generate more direct revenue

Get the 2024 Hospitality Benchmark Report
What you’ll learn

We tap into our customer data to give you reliable benchmarks for questions like ‘Was that email campaign successful?’ Or, ‘Is your reservations team leaving money on the table?’ Use this report to champion the work of your team, compare your results to hoteliers in your region, and define your goals.

Download →

Inspirations: campaigns that drive results

Inspirations: campaigns that drive results

Frequently asked questions

Frequently asked questions

Responding to negative reviews shows you care about your guests. When a negative review comes in, think of it as an opportunity to improve your business Respond calmly, honestly, and openly – showcase your willingness to engage with the reviewer. How you respond to a negative situation can reflect well on your business and lead to a thoughtful post-review interaction that, in turn, can get guests to update their reviews. Thank the reviewer for sharing their feedback, apologizing for your business not living up to its standards, and acknowledging positive comments where applicable. Research any incidents before responding and let the guest know you will follow up with the correct department.
We suggest responding to at least 60% of all guest feedback, focusing on 100% of negative reviews and surveys. Respond to ~25% of 4—and 5-star reviews and 50% of 3-star reviews (these tend to include a mix of positive and negative feedback). Responding to reviews lets your guests know you are listening and care about their feedback.

Sentiment analysis is a powerful reporting tool to discover your guests’ opinions on their experience and your property. Use the sentiment analysis word cloud to identify topics that come up most frequently Trending issues in freeform responses represent the items that are top of mind for your guests and are, therefore the most important issues to them. Drill down into topic mentions to review in more detail what is said explicitly about these topics and the context of the review and survey comments.

Revinate provides plenty of tools to help your staff manage reviews and surveys. Set up ticketing rules that automatically create and assign a ticket based on review and survey criteria. This alerts staff when follow-up is needed and allows managers to track ticket completion through reporting. Create templates with suggested responses that follow brand guidelines and allow staff to personalize as needed. Templates can even be attached to tickets, allowing team members to collaborate. Lastly, real-time alerts allow you to stay on top of new reviews and surveys that meet your desired criteria so that you can quickly see and take action on your feedback.
Make informed operational changes based on genuine guest feedback with Revinate Surveys. A survey is only helpful when guests take the time to complete it. Survey questions should follow a logical order to avoid confusion; for example, follow the stay process from start to finish to trigger guests’ memories. Surveys with higher completion rates also tend to group questions according to a topic, like housekeeping and amenities. Aim for a survey to take no more than 5-10 minutes and under 25 questions. A good survey is enough to gather helpful information without customers abandoning it. Lastly, use conditional questions to gather additional insights only when a guest provides a score that meets certain criteria.

Everything you need to supercharge your hotel

Everything you need to supercharge your hotel

The core of our data platform for hoteliers to understand, segment, activate data

The core of our data platform for hoteliers to understand, segment, activate data

Integrated email marketing product to engage with guests throughout their journey

Integrated email marketing product to engage with guests throughout their journey

A one-stop AI-powered messaging that works 24/7, 365 days a year

A one-stop AI-powered messaging product that works 24/7, 365 days a year.

Consolidated reputation management, guest satisfaction, and guest experience surveys

Consolidated reputation management, guest satisfaction, and guest experience surveys

Voice channel product that is optimized to accelerate inbound call conversion and outbound call strategy. RezForce is a natural complement to our Reservation Sales product. An on-demand contact center service that captures the full demand of your voice channel and drives direct revenue. Our reservation agents pick up when your team logs off.

Voice channel product that is optimized to accelerate inbound call conversion and outbound call strategy. RezForce is a natural complement to our Reservation Sales product. An on-demand contact center service that captures the full demand of your voice channel and drives direct revenue. Our reservation agents pick up when your team logs off.

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