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Build intelligent operations and let data drive direct bookings
The Hotel Moment podcast — episode 71 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Patrick Norton, VP of Sales and Marketing at Brittain Resorts & Hotels, discuss how building guest profiles is a journey — a journey hoteliers need to take if they want to reduce their reliance on OTAs and stay competitive. Norton also champions data-driven tech stacks, explaining why they not only [...]
Hotel marketing tips for Black Friday and Cyber Monday
Black Friday is the biggest shopping weekend of the year — and the hospitality sector is no exception. Black Friday hotel marketing has become a significant opportunity for hoteliers to drive direct bookings and personally connect with past and future guests. Because guests will be spending. In 2022, Black Friday spending topped $9.12 billion — a 2.3% increase from 2021. 2023 is bound to bring in billions just as well, and even more over the [...]
Revinate and Laasie announce integration
Press release Revinate and Laasie announce integration Your Content Goes Here Revinate and Laasie have joined forces to promote data-driven guest loyalty for hoteliers. (Palo Alto, Calif.) Revinate, a global leader in hospitality technology, has officially launched its integration with Laasie, a driving force in the customer-loyalty landscape. This integration marks Revinate’s continued commitment to data-led solutions that enhance the guest experience. Laasie specializes [...]
Approachable luxury without losing touch with guests
The Hotel Moment podcast — episode 70 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Shawn Jereb, Senior VP of Revenue Management & Distribution at Montage International, take a step back and evaluate how to promote premier, first-rate experiences that keep guests feeling connected to the brand. Jereb offers ways any hotelier can take action — whether that’s accommodating and supporting preferences, or applying technology [...]
What does it take to create a winning revenue strategy?
The Hotel Moment podcast — episode 69 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Caryl Helsel, Founder and CEO of Dragonfly Strategists, explain how closely monitoring the guest journey helps achieve revenue goals. Helsel also shares how technology connects these ideas and discusses ways to apply technology to every aspect of hotel operations. From distribution to commercial, Helsel discusses why all teams should be [...]
A recipe for thriving across multiple industries to deliver bespoke experiences
The Hotel Moment podcast — episode 68 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Vinny Cuneo, Vice President of Sales and Revenue Strategy at AutoCamp, answer the question, “Is it possible to successfully operate in the hospitality and outdoor industry?” Cuneo shares what it takes — stressing the importance of unity between departments to effectively serve guests. Whether a seasoned traveler or outdoor enthusiast, [...]