Featured articles
Revinate’s new CEO — on a mission to empower hoteliers with data-driven technology
The Hotel Moment podcast — episode 79 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, is joined by Bryson Koehler — the new CEO of Revinate, as he shares the story of why he fell in love with hospitality and AI technology, and how he’s chosen to marry the two. Koehler explains why hotel technology should be rooted in data and built to serve hoteliers regardless [...]
Status update: How can hoteliers keep performance high in today’s economy?
The Hotel Moment podcast — episode 78 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Greg Friedman, CEO of Peachtree Group, crack open the window to long-lasting financial performance for hoteliers. Friedman analyzes which metrics hoteliers should focus on, how to capitalize on demand drivers, and what ways to shift operations in response to changes in the market. Listen in, and discover how to unite [...]
Hospitality benchmarks for database health in 2024
Your hotel guest database isn’t going to tell you when it’s sick. But your marketing communications will show it. While you won’t be able to take the literal temperature of your database, but there are several indicators and industry benchmarks that can reveal the health of your database and whether it’s spiking a fever. Database health is important to the success of your hotel’s business. It’s why 75% of organizations believe data management is important [...]
Keep the spark alive in your guest relationships
The Hotel Moment podcast — episode 77 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Brian Murphy, Group CRM Executive of Cliste Hospitality, reveal what keeps the fire going between hotelier and guest: reliable, personalized, and quick communication. Murphy breaks down the misconceptions around the influence of technology on guest communication, but also why there’s no replacement for the “human touch” element of the guest [...]
How to build and scale a value-driven loyalty program for your guests
The Hotel Moment podcast — episode 76 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Ellis Connolly, CRO of Laasie.ai, challenge the status quo of traditional loyalty programs and open up the idea of experience-led and value-based loyalty programs. Connolly shares his views on why loyalty should go beyond points. Instead, he advocates for serving guests with personalized rewards to help participation truly stick. Tune [...]
How to make every guest touchpoint count and lead guest experiences with trust
The Hotel Moment podcast — episode 75 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Andrew Ladd, VP of Marketing at Noble Hotels & Resorts, go below the surface to discuss what it means to gain the trust of guests. Hoteliers are at a huge advantage when it comes to leveraging technology to gather data to better understand their guests, but Ladd reminds us that [...]