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If you’re willing to pay, we will give it to you
Hotel Moment WITH KAREN STEPHENS Episode 115 In this week’s episode of the Hotel Moment podcast, Casper Overbeek, Chief Product Officer at citizenM, joins Revinate CMO Karen Stephens, detailing a seemingly obvious approach to guest loyalty for hotels looking to capitalize on brand affinity — a subscription model. Successful subscription models exist outside of the hospitality industry and drive revenue for brands that customers are willing to pay to [...]
How to increase hotel revenue: Why ancillary revenue is key
“You have blinders on!” That’s the last thing you want to hear when you’re trying to determine how to increase hotel revenue. If anyone has said that to you before, you know you’re being called out for how you’re doing things because it prevents you from seeing the full picture. You’re too focused on one thing. In the evolving world of hotel revenue management, you don’t want to have blinders on. In other words, relying [...]
Don’t be afraid to start from scratch
Hotel Moment WITH KAREN STEPHENS Episode 114 In this week’s episode of the Hotel Moment podcast, Hans Meyer, Co-Founder & Managing Director at Zoku, joins Karen Stephens, with an enlightening perspective that counters the traditional setup for hotel accommodations — a hybrid model — combining office spaces and hotel rooms for a multi-functional guest experience. Hans also shares why hotels can go beyond a “heads in beds” approach to [...]
From anonymous to appreciated — personalizing for repeat guests
Hotel Moment WITH KAREN STEPHENS Episode 113 In this week’s episode of the Hotel Moment podcast, John Burns, President of Hospitality Technology Consulting, joins Karen Stephens, Revinate CMO, to offer a solution to the age-old problem of, quite simply, knowing who your guests are. More specifically, John emphasizes the need to move from “anonymous to appreciated” when it comes to recognizing your repeat guests and providing them with the [...]
2025 hospitality market outlook
Hotel Moment WITH KAREN STEPHENS Episode 112 In this week’s episode of the Hotel Moment podcast, Jan Freitag, National Director of Hospitality Market Analytics at CoStar Group, joins Karen Stephens, Revinate CMO, to share CoStar’s latest forecast data with tips on how hoteliers can be a bit more market savvy as they sift through ADR numbers, occupancy rates, and consumer trends. With a simple heuristic, Jan makes it easy [...]
2025 hospitality trends: What every hotelier should know
Every year, industry experts predict the future of hospitality. Trends emerge — some with staying power and some that quickly fizzle out. But we’re predicting some innovative hospitality trends for 2025 that may very well change your business strategy for the better. Now, you know that staying in the moment is important in the hospitality industry. For example, when a guest arrives at your hotel, you focus on delivering an exceptional experience — from a [...]