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Transforming the hotel guest experience with personalization and predictive analytics
Hotel Moment WITH KAREN STEPHENS Episode 124 In this week’s episode of Hotel Moment, Dana Cariss, Senior Vice President of Revenue Strategy at Coraltree Hospitality, joins Revinate CMO Karen Stephens with lessons on revenue strategy, the hotel guest experience, and understanding the true value of guest spend. Dana explains hoteliers often miss out on additional revenue opportunities if they fail to track where each guest is spending on property. [...]
How technology is transforming hotel data security
Hotel Moment WITH KAREN STEPHENS Episode 123 In this week’s episode of Hotel Moment, Matthijs Welle, CEO of Mews, joins Revinate CEO and guest host Bryson Koehler to shine a light on the one thing hoteliers can’t afford to ignore: hotel data security. With bad actors attempting to access sensitive hotel and guest data from all fronts, it’s up to hoteliers to not only recognize those threats, but also [...]
Immersive hotel experiences: Bridging technology and human connection
Hotel Moment WITH KAREN STEPHENS Episode 122 In this week’s episode of Hotel Moment, Bashar Wali, Founder and CEO of Practice Hospitality, joins Revinate CMO Karen Stephens with several honest perspectives on how hoteliers can clean up operations and become better stewards of hotel stays rooted in emotional intelligence. From optimizing the online booking experience to remain competitive with OTAs to valuing the guest's time at check-in and being [...]
AI in hospitality: Using it to personalize guest experiences
When you were envisioning your career as a hotelier, odds are that you didn’t imagine spending days drowning in guest data. And now, thanks to AI in hospitality, those days can be over. AI for hotels is more than just a buzzword. It’s a tool hoteliers can use to organize and make sense of the guest data they have — providing actionable insights to use in personalized guest communication. Because the reality is that no [...]
Women in hotel tech: Georgine Muntz on driving change in hospitality
Hotel Moment WITH KAREN STEPHENS Episode 121 In this week’s episode of Hotel Moment, Georgine Muntz, CEO of Visual Matrix, joins Revinate CMO Karen Stephens with advice for hoteliers and women in hotel tech. Georgine gives practical examples of how to prioritize healthy data management practices while explaining how women can push hotel technology to solve real-world problems inside hotels today. Stable, reliable, and integrated tech systems are what [...]
Navigating the future of hospitality tech
Hotel Moment WITH KAREN STEPHENS Episode 120 In this week’s episode of the Hotel Moment podcast, Mercedes Blanco, Chief Partnerships at The Hotels Network, joins Revinate CMO Karen Stephens to urge hoteliers to stay on top of the latest technology to not only optimize their tech stack, but also avoid getting left behind as the industry forges ahead with the digital transformation. Mercedes shares why it’s important to get [...]