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Sharpening your instincts to foil phishing attempts
Imitation may be considered the highest form of flattery. Bad actors on the internet, though, fall outside the consideration set. As phishing attempts become increasingly sophisticated, hoteliers need to stay vigilant and implement robust security measures. Many security measures include automation and technology. The first line of defense will always be the individual, be they a guest or an employee of the hotel. At Revinate, we are here to work with you to protect your [...]
Recapping Black Friday, the guest experience, and “Dis-loyalty”
Hotel Moment WITH KAREN STEPHENS Episode 109 In this week’s episode of the Hotel Moment podcast, we’re doing a little “year in review.” We catch up with three guests who’ve appeared on the show before for a glimpse into how they’ve impacted hospitality in 2024. Aaron Miller, Vice President of CRM and Digital at Highgate, pulls back the curtain to share what Highgate did to make Black Friday successful [...]
Recast: How well are you coaching your hotel teams?
Hotel Moment WITH KAREN STEPHENS Episode 108 In this week’s episode of the Hotel Moment podcast, we’re re-sharing an honest conversation with JC Thompson, Founder and CEO of Pursuance, that will have your hotel turning inward to evaluate the true performance of your reservations department. Karen Stephens, Revinate CMO, and JC explain how the only way for your reservation agents to perform at their best and become skilled stewards [...]
Two things hotels should get right every time
Hotel Moment WITH KAREN STEPHENS Episode 107 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CMO, takes a step back in time to revisit a few compelling conversations with past guests. As every hotelier knows and as our guests have taught us, all the direct bookings your hotel secures mean nothing if they aren’t data-driven. Not only does data collection matter, but how you apply [...]
Stop losing loyal guests and take control of the guest journey.
Hotel Moment WITH KAREN STEPHENS Episode 106 In this week’s episode of the Hotel Moment podcast, Marc Winchell, Corporate CRM at Pacific Hospitality Group, joins Karen Stephens, Revinate CMO, with a compelling call to action for hoteliers to focus on generating direct business if they want to build a loyalty program that lasts. Marc disavows points-based loyalty programs, and he details how hoteliers should instead use personalization as a [...]
Recast: Modern and focused commercial strategy — What does it look like?
Hotel Moment WITH KAREN STEPHENS Episode 105 In this week’s episode of the Hotel Moment podcast, we’re re-sharing one of our most popular episodes on commercial strategy with Lori Kiel, former Chief Commercial Officer at the Kessler Collection and now the Senior Vice President of Revenue Management at Pyramid Global Hospitality. Karen Stephens, then Revinate CRO, and Lori define what it means to have a “commercial-first mindset” and why [...]