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Skip the guesswork with a first-party data strategy
Imagine waking up tomorrow to find that your hotel’s guest data has been wiped out. No more detailed booking histories, no more personalized preferences, and no more insights into your guests’ behaviors. Instead, you're left relying on OTAs and third-party data providers who own the keys to your guests’ information — data that could’ve helped you increase guest loyalty, drive direct bookings, and improve your bottom line. It’s a nightmare scenario for any hotelier, but [...]
Women adapt technology to be hospitality’s problem-solvers
Hotel Moment WITH KAREN STEPHENS Episode 104 In this week’s episode of the Hotel Moment podcast, Emily Goldfischer, Founder and Editor-in-Chief of hertelier, joins podcast host and Revinate CMO Karen Stephens to bring women’s influence in hospitality, especially hospitality technology, to the forefront. Emily explains how a work environment that promotes women in leadership positions also empowers those women to confidently make technology decisions that benefit your hotel. Women [...]
The voice channel conversion playbook for hotels
Hotel Moment WITH KAREN STEPHENS Episode 103 This week, on the Hotel Moment podcast, we are running an experiment. Today’s podcast was generated using an AI-powered tool. We fed the tool our content, played with the prompts, and landed on this episode. The world of podcasting is currently in the midst of a debate: “Are conversations crafted by AI-powered tools engaging? Are they on point? Convincing? And what extent [...]
3 preventable hotel scenarios with identity resolution
“Do you even know me?” Probably one of the scariest things a guest could ask a hotelier. And it happens more than you think. A guest walks into a hotel, meets the desk clerk but can’t check in. Why? Because after the guest gives the clerk their name, as many as three, four, or even five guest profiles populate for this guest. Same name. Same address. Same phone number. So, when the clerk asks, “Which [...]
Black Friday and Cyber Monday: Winning email strategies for hotels
Hotel Moment WITH KAREN STEPHENS Episode 102 In this week’s episode of the Hotel Moment podcast, we’re featuring a webinar from our webinar series, Hotel Moment Deep Dive. Revinators Bailey Yeats, Customer Education Specialist, and Maggie Stothart, Lead Email Marketing & Data Specialist, advocate for advanced preparation when it comes to email marketing if hoteliers want to achieve record ROI this Black Friday and Cyber Monday. The two explore [...]
Data talks. Learn how to listen.
“It’s like playing a game of telephone!” Have you ever heard someone say that? Maybe you played the game yourself as a kid? You know, the one where everyone sits in a circle, and one person whispers something in the ear of the friend to their left — starting a chain of whispers. Each friend repeats that “something” to the person sitting beside them until it gets back to where it all started. And almost [...]