How to manage online reviews during COVID-19
As travel begins to recover, the hospitality industry is coming together to make consumers feel safe and secure when it comes to resuming their lives and getting back on...
The Benefits of Publishing to Hotel Review Sites
TripAdvisor has a program that allows for integration with digital surveys, where hoteliers can submit private feedback...
Hotel Surveys: Three Tips for Crafting Email Body Copy
To increase the success of your hotel email surveys, two metrics that are important to watch are...
Hotel Surveys: A Guide to Performance Metrics
We find that most guests are happy to leave you feedback. They just need a reminder to...