The hotel reviews solution that drives direct bookings

Modern hotel reviews software to turn guest insights into revenue

Automated hotel online reputation management. Learn how to manage hotel reviews more efficiently while identifying operational gaps.
Seamless hotel reviews management made possible. Protect your brand with industry-leading hotel reputation management tools.

I am able to easily respond to feedback, across any channel, which is important in our market, and easily route feedback to the right GM or operations manager to ensure that issues are resolved quickly. There is no way that we would be as highly rated without Revinate.

Thulana Fernando
E-commerce Manager, Crown & Champa Resorts

The high cost of messy, fragmented guest review and survey data

Your guest experience is being shared and defined across 100+ different sites—most of which you aren’t seeing until it’s too late.

Stop jumping between tabs

You can’t protect your brand if guest feedback is scattered across 100+ different review sites. Without a single dashboard to monitor and reply to every guest, your team loses hours to manual work—and risks missing important data that impacts your hotel’s online reputation.

The direct booking bottleneck

When you fail to turn guest stays into social proof, you’re missing out on your most powerful conversion engine and letting go of control over how you show up in online listings.

The guest feedback guessing game

Feedback is just noise if it isn’t tied to guest data you can actually use. Without simple reporting to spot trends across your properties, you’re missing the crucial insights needed to fix guest issues, improve your service, and grow your bottom line.

Own your hotel’s online reputation with Revinate Guest Feedback

Stop chasing reviews and start using them to fuel your revenue and operational excellence

Bring 100+ review sites into one simple dashboard, respond instantly, protect your brand, and turn every guest voice into fuel for your direct booking engine.

409%

Increase in new review volume on TripAdvisor and similar sites

100+ sites

Monitor and respond to every guest voice from one unified dashboard

4 out of 5

Travelers who read guest reviews before booking a stay of their own

11%

Room Rate increases for every 1-point increase in review score

All your reviews in one spot

Stop jumping between tabs to keep up with your guests. Revinate Guest Feedback brings every comment from 100+ sites—like Google, Booking.com, and TripAdvisor—into one simple dashboard so you can respond instantly and protect your brand.

Know exactly how your guests feel

Don’t just read reviews—understand them. Our advanced AI reveals the sentiment behind every review, helping you identify what’s impacting guest experience so you take action where it matters most.

Reports that you can actually use

Gain a clear, unified view of performance trends across your entire portfolio, allowing you to identify operational gaps, protect your bottom line, and ensure every guest stay is better than the last.

Frequently asked questions

Revinate Guest Feedback centralizes guest feedback from multiple sources, such as OTAs, guest surveys, and review sites into one single platform, making it easy for you to respond to reviews in a timely manner. It then helps to improve operations by identifying trends and generating actionable insights to enhance your online reputation, guest satisfaction, and ultimately drive more direct revenue.

Revinate Guest Feedback empowers your hotel with data-driven insights and actionable recommendations to:

  • Improve online reputation management: Enhance your presence across review platforms by making it easy to manage and respond to reviews from a centralized platform.
  • Increase guest satisfaction: Address and respond to feedback and elevate the overall guest experience.
  • Drive revenue growth: Showcase positive guest reviews and feedback for increased bookings.
  • Enhance operational efficiency: Streamline and improve processes based on guest feedback.
  • Elevate the overall guest experience: Use comprehensive data to make impactful improvements around your property.

Yes! The platform is purpose-built to handle both small-scale independent needs and complex, global multi-property reporting needs.

View negative reviews as an opportunity to improve and to show you care. Respond calmly, honestly, and openly to engage the reviewer, which can reflect well on your business and potentially lead to a review update. Thank the reviewer, apologize for falling short, and acknowledge positive points. Always research incidents first, and assure the guest you will follow up with the relevant department. View our full guide on responding to reviews here.

Yes, Revinate offers a variety of training resources for Guest Feedback users, including self-paced online modules and personalized on-site sessions. These include Revinate University courses, webinars, help desk articles, live office hours, implementation support, and a 24/7 support line.