How to respond to hotel reviews
We uncover the 5 reputation myths busted, including:
- Myth #1: “People only write reviews when they want to complain or want to get something for free.”
- Myth #2: “No one reads review responses.”
- Myth #3: “Online reviews were a big deal a decade ago but they’re not as popular today.”
In this report, you will find an in-depth guide in responding to positive, neutral, and negative reviews. This report will help you better understand why and how different reviews require care and attention in order to improve the guest experience.
“Online reputation is important because by showing your guests that you’re embracing their feedback, you are also encouraging repeat visits and attracting new guests as they benefit from the publicly available reviews.”
– Daniel Sampaoli, Customer success manager, EMEA
“You’ll learn how to make the most of the data that you already collect from your customers throughout the guest journey. We share tips on how to create highly personalized campaigns that drive revenue, all while respecting your guests’ digital privacy.”
Karen Stephens
CMO
More than 12,000 hotels globally rely on our guest communication hotel software. See a live demo of Revinate products and get pricing for your hotel.
More than 12,000 hotels globally rely on our guest communication hotel software. See a live demo of Revinate products and get pricing for your hotel.