DBS, Dallas 2025
- Watch our main stage session “From Boomers to Gen Z: Personalizing service and marketing”
- With Evan Crawford from Pyramid Global Hospitality
- Learn more about our solutions to help you drive direct bookings in 2025
Main Stage Session
From Boomers to Gen Z:
Personalizing service and marketing
In an era of personalization, one size fits all no longer works. This session dives into how hotels are adapting to generational preferences in communication and service delivery. Explore practical strategies for creating tailored experiences, leveraging generational personas, and finding common ground to drive bookings and guest loyalty.
Guest Speaker

Evan Crawford
VP of Marketing, Pyramid Global Hospitality
Meet the team

Dominic Donatoni
Senior Enterprise Client Sales Consultant, Revinate

Elizabeth MacKinlay
Enterprise Client Sales Consultant, Revinate