Hotel CRM
Understand Guests Across All Your Hotels
Build deeper relationships with guests across all your hotels by collecting guest feedback and other data is a single place to better understand and market to them.
“Revinate's multi-property functionality makes combining hotel databases and creating guests segments across the portfolio a breeze. By doing so, we're able to get a clear picture of exactly who our guests are, allowing us to personalize our marketing communications and make sure that every guest is getting a message that is right for them.”
- Chad Valanzola, Salt Hotels
Multi-Hotel Profiles
Gain a deeper understanding of your guests by combining profiles across multiple hotels.
Cross-Hotel Surveys
Sync guest feedback history across all your hotels for a complete view of every one of your guests.
Multi-Hotel Insights
Make better marketing decisions based on top booking channels, segments, locations, and more across all of your hotels’ PMS data.
Cross-Hotel Preferences
Give your guests the best experience by unifying their preferences across all of your hotels.
Multi-Hotel PMS Data
Get a complete understanding of your guests by aggregating data from different PMS systems across multiple hotels.
Group Dashboard
Check key Multi-Hotel stats at a glance to see current campaign status, revenue generated, upcoming arrivals, and room activity per property.
Group Marketing
Personalize Communication from the top down with Multi-Hotel marketing
Create effective marketing and ensure a unified brand voice across all of your hotels with a robust marketing platform that drives ROI through engagement and uspells.
“Revinate Marketing’s group functionality allows me to tap into the email databases of the individual hotels, where I can then combine them or leave them separate. I love how I can send emails from the parent umbrella company or from the individual property. As someone who does this all for a hotel group, it’s made my life so much easier.”
- Irene Pallais, New Orleans Hotel
Multi-Hotel One-Time Campaigns
Make it simple to send emails for multiple hotels at the same time by managing from the group level.
Multi-Hotel Automated Campaigns
Effortlessly scale your automated campaigns by creating and sending them across multiple hotels.
Corporate Branding
Standardize your brand across all of your hotels, centralizing styles available to users building campaigns, auto-populating logos, and creating upsell landing pages.
Multi-Hotel Template Management
Save time and ensure standardization across your hotels by creating templates at the group level and sharing them down to the properties to use.
Hotel Rankings Report
Understand all of your hotels at a glance. See how each one is performing, track campaign send activity, room nights and revenue generated, and email performance.
Multi-Hotel Attribution
See complete marketing attribution across all hotels and drill down into individual activities.
Download your copy today and learn how to successfuly navigate the modern loyalty landscape for your hotel.
get the guideGuest Feedback
Track Guest Satisfaction across all of your hotels
Better understand how each of your hotels is performing through reports on guest satisfaction by department, sentiment analysis, review response time and more.
“Revinate makes it easy to monitor and respond to all of our surveys and reviews. Their analytical tools allow us to improve upon our hospitality and guest services based on the feedback we receive directly from our guests. Revinate’s training materials are impressively thorough and so is their support team.”
- Laura Elwyn, Guest Experience Manager, 21C Hotels
Hotel Rankings Report
Find out which hotels are thriving and which are underperforming with reports on guest satisfaction by department, sentiment analysis, review response time and other metrics.
Department Scores
Improve guest satisfaction across all teams by monitoring how different departments are performing on particular topics and across multiple hotels to spot trends, and set alerts.
Corporate Scorecard
Optimize your hotels by comparing each one’s progress over time in areas like response rate, ranking, and guest sentiment.
Sentiment Analysis
Improve operations across all of your hotels by analyzing hundreds of data points to discover what guests like and dislike about your hotels.
Corporate Dashboard
See key Multi-Hotel metrics at a glance, including how each hotel is performing, top reviews sites, change over time, property ranking and more.
Corporate Level Alerts
Increase staff response time and resolution across multiple hotels by setting corporate-level notifications and real-time alerts based on review site, rating, or topic.
User Activity Reports
Ensure hotels and users engage with Revinate by viewing last session visit, number of visits, and activity for Guest Feedback.