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OTAs or hotel direct bookings: How to optimize for ROI
There’s a battle raging. And it’s raged for decades. Ever since the introduction of online travel agencies (OTAs) in the ‘90s, hoteliers [...]
Win-back email campaigns for bigger profits and greater loyalty
OTA commissions have doubled since 2015 — often exceeding rates of 30% to 35% for many properties. And, acquiring new customers can [...]
Drive bookings over the phone with call center coaching techniques
“You never get a second chance to make a first impression.” ~ Will Rogers The world of hospitality is all about delivering [...]
OTAs or hotel direct bookings: How to optimize for ROI
There’s a battle raging. And it’s raged for decades. Ever since the introduction of online travel agencies (OTAs) in the ‘90s, hoteliers [...]
Win-back email campaigns for bigger profits and greater loyalty
OTA commissions have doubled since 2015 — often exceeding rates of 30% to 35% for many properties. And, acquiring new customers can [...]