Sub-processor

Welcome to Revinate’s sub-processor repository page, where we maintain a current list of sub-processors authorized to process personal data for Revinate’s services. Revinate uses a commercially reasonable selection process by which it evaluates the security, privacy, and confidentiality practices of proposed sub-processors that will or may in the future have access to or process personal data.

Entity name Description of processing Entity country Related Revinate services
Amazon Web Services, Inc. Cloud service provider United States All
Google Inc. Cloud service provider and platform that measures customer usage of our services United States All
Salesforce Customer relationship management United States All
Marketo Marketing automation for customers and prospects United States All
Intercom Lifecycle communications to customers and prospects United States All
Twilio Inc Cloud-based customer communication platforms, including Twilio and SendGrid United States All
Pendo Product experience platform that measures customer usage of our services United States All
TaskUs Back office support and administration Philippines All
Zuora Financial tool to manage customer subscriptions and invoicing United States All
GoCardLess Users that pay via direct debit will authorize processing through GoCardLess United States All
Stripe Users that pay via credit card will authorize electronic processing through Stripe United States All
Log(n) Used to provide supplemental engineering resources Costa Rica All
Mismo Used to provide supplemental engineering resources United States, Uruguay, Mexico All
Globant S.A. Used to provide supplemental engineering resources United States, Colombia All
Svitla Used to provide supplemental engineering resources United States, Ukraine All
LogRocket Customer experience platform that measures customers’ usage of our services United States All
DBT Used for operational workflows around customer analytics United States All
EnginTech Used to provide supplemental engineering resources United States, Pakistan Ivy
GoLiveSMS Used to power communications United States Ivy
Bandwidth Used to power communications United States Ivy
SendWithUs Cloud-based customer communication platform United States Feedback
Tripadvisor Guests that submit Revinate Surveys may authorize to share their name and review to Tripadvisor United States Feedback
Mailgun Cloud-based email router United States All
Zerobounce Email verification service to identify false email addresses United States Marketing
Kong Inc API management for outbound integrations United States API Out

Revinate affiliates

Depending on the geographic location of a customer or their authorized users, and the nature of the Revinate services provided, Revinate may also engage one or more of the following affiliates as processors when accessing customer data to deliver support and similar services to a customer:

Revinate B.V. Netherlands
Revinate Singapore PTE Ltd. Singapore
Buehner-Fry, Inc., a Nevada corporation, dba NAVIS United States
Go Moment, Inc. United States

Requesting more information about a sub-processor

Please email privacy@revinate.com to receive more information on a sub-processor related to its role for Revinate and its security controls. If you are a Revinate customer and wish to enter into our Data Processor Agreement, please email us at privacy+dpa@revinate.com.

Objecting to a sub-processor

After reviewing information related to a particular sub-processor that we can provide upon request, you can make an objection to a sub-processor by emailing privacy@revinate.com with subject line “Sub-processor Objection.” The email must contain the your name, your company name, the sub-processor you object to, and your grounds for the objection. When making a submission, you must confirm in writing that you are a Revinate customer and an authorized representative of your company.