Sub-processor
Welcome to Revinate’s sub-processor repository page, where we maintain a current list of sub-processors authorized to process personal data for Revinate’s services. Revinate uses a commercially reasonable selection process by which it evaluates the security, privacy, and confidentiality practices of proposed sub-processors that will or may in the future have access to or process personal data.
| Entity name | Description of processing | Entity country | Related Revinate services |
|---|---|---|---|
| Amazon Web Services, Inc. | Cloud service provider | United States | All |
| Google Inc. | Cloud service provider and platform that measures customer usage of our services | United States | All |
| Salesforce | Customer relationship management | United States | All |
| Marketo | Marketing automation for customers and prospects | United States | All |
| Intercom | Lifecycle communications to customers and prospects | United States | All |
| Twilio Inc | Cloud-based customer communication platforms, including Twilio and SendGrid | United States | All |
| Pendo | Product experience platform that measures customer usage of our services | United States | All |
| TaskUs | Back office support and administration | Philippines | All |
| Zuora | Financial tool to manage customer subscriptions and invoicing | United States | All |
| GoCardLess | Users that pay via direct debit will authorize processing through GoCardLess | United States | All |
| Stripe | Users that pay via credit card will authorize electronic processing through Stripe | United States | All |
| Log(n) | Used to provide supplemental engineering resources | Costa Rica | All |
| Mismo | Used to provide supplemental engineering resources | United States, Uruguay, Mexico | All |
| Globant S.A. | Used to provide supplemental engineering resources | United States, Colombia | All |
| Svitla | Used to provide supplemental engineering resources | United States, Ukraine | All |
| LogRocket | Customer experience platform that measures customers’ usage of our services | United States | All |
| DBT | Used for operational workflows around customer analytics | United States | All |
| EnginTech | Used to provide supplemental engineering resources | United States, Pakistan | Ivy |
| GoLiveSMS | Used to power communications | United States | Ivy |
| Bandwidth | Used to power communications | United States | Ivy |
| NICE | Used to power communications | United States | Reservation Sales |
| SendWithUs | Cloud-based customer communication platform | United States | Feedback |
| Tripadvisor | Guests that submit Revinate Surveys may authorize to share their name and review to Tripadvisor | United States | Feedback |
| Mailgun | Cloud-based email router | United States | All |
| Zerobounce | Email verification service to identify false email addresses | United States | Marketing |
| Kong Inc | API management for outbound integrations | United States | API Out |
Revinate affiliates
Depending on the geographic location of a customer or their authorized users, and the nature of the Revinate services provided, Revinate may also engage one or more of the following affiliates as processors when accessing customer data to deliver support and similar services to a customer:
| Revinate B.V. | Netherlands |
| Revinate Singapore PTE Ltd. | Singapore |
| Buehner-Fry, Inc., a Nevada corporation, dba NAVIS | United States |
| Go Moment, Inc. | United States |
Requesting more information about a sub-processor
Please email privacy@revinate.com to receive more information on a sub-processor related to its role for Revinate and its security controls. If you are a Revinate customer and wish to enter into our Data Processor Agreement, please email us at privacy+dpa@revinate.com.
Objecting to a sub-processor
After reviewing information related to a particular sub-processor that we can provide upon request, you can make an objection to a sub-processor by emailing privacy@revinate.com with subject line “Sub-processor Objection.” The email must contain the your name, your company name, the sub-processor you object to, and your grounds for the objection. When making a submission, you must confirm in writing that you are a Revinate customer and an authorized representative of your company.