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Revinate’s origin story and journey through innovation with Co-Founder Marc Heyneker
The Hotel Moment podcast — episode 80 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, is joined by Marc Heyneker — Co-Founder and former CEO of Revinate, now Chairman of the Board. Heyneker takes us back in time to share what technology was available for hoteliers in the early 2000s and why he felt compelled to fill the gaps in the hospitality industry. He also describes [...]
Revinate’s new CEO — on a mission to empower hoteliers with data-driven technology
The Hotel Moment podcast — episode 79 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, is joined by Bryson Koehler — the new CEO of Revinate, as he shares the story of why he fell in love with hospitality and AI technology, and how he’s chosen to marry the two. Koehler explains why hotel technology should be rooted in data and built to serve hoteliers regardless [...]
Status update: How can hoteliers keep performance high in today’s economy?
The Hotel Moment podcast — episode 78 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Greg Friedman, CEO of Peachtree Group, crack open the window to long-lasting financial performance for hoteliers. Friedman analyzes which metrics hoteliers should focus on, how to capitalize on demand drivers, and what ways to shift operations in response to changes in the market. Listen in, and discover how to unite [...]
Hospitality benchmarks for database health in 2024
Your hotel guest database isn’t going to tell you when it’s sick. But your marketing communications will show it. While you won’t be able to take the literal temperature of your database, but there are several indicators and industry benchmarks that can reveal the health of your database and whether it’s spiking a fever. Database health is important to the success of your hotel’s business. It’s why 75% of organizations believe data management is important [...]
Keep the spark alive in your guest relationships
The Hotel Moment podcast — episode 77 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Brian Murphy, Group CRM Executive of Cliste Hospitality, reveal what keeps the fire going between hotelier and guest: reliable, personalized, and quick communication. Murphy breaks down the misconceptions around the influence of technology on guest communication, but also why there’s no replacement for the “human touch” element of the guest [...]
How to build and scale a value-driven loyalty program for your guests
The Hotel Moment podcast — episode 76 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Ellis Connolly, CRO of Laasie.ai, challenge the status quo of traditional loyalty programs and open up the idea of experience-led and value-based loyalty programs. Connolly shares his views on why loyalty should go beyond points. Instead, he advocates for serving guests with personalized rewards to help participation truly stick. Tune [...]