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Defining luxury and elevating hotel service
The Hotel Moment podcast — episode 56 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Dr. Jeffrey O, Chief Executive Officer at St. Justine, depict what it truly means to be a luxury hotelier. They explore beyond the standard definitions of luxury and ultra-luxury and connect these ideas to exemplary service. Dr. Jeffrey also shares his perspective on the changing digital landscape and how to [...]
What can hoteliers do to stay grounded in their guest connections?
The Hotel Moment podcast — episode 55 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Sean Dee, Chief Commercial Officer at Outrigger Hospitality Group, explore the ways strong guest relationships impact your hotel’s success. They dive into how monitoring guest feedback can improve the stay experience, and why embracing local offerings can help guests feel more connected to your property. Tune in to gather inspiration [...]
Tips for navigating the digital space while using data to delight guests
The Hotel Moment podcast — episode 54 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Amanda Du Jing, Head of Ecommerce at Penta Hotels, talk about enhancing the digital guest journey to understand guests on a deeper level. They discuss how guest data plays a pivotal role in this process and also dispel common misconceptions that can prevent hoteliers from exploring technology. Tune in for [...]
Connect with guests and drive efficiency with email marketing automation
Email marketing is a cornerstone of hospitality marketing. Many hoteliers consider email marketing to be a time-consuming effort with different one-time campaigns. But there’s a faster, easier, and more effective way. Step into the life-changing world of email marketing automation. By using automated email marketing campaigns, you can deliver personalized messages to guests, improve engagement, drive bookings, and increase guest loyalty – all with streamlined processes working in the background. What you will see here [...]
Focusing on inspirational women in hospitality
The Hotel Moment podcast — episode 53 In this week’s episode of the Hotel Moment podcast, we’re highlighting the women making a difference in the hospitality industry. Learn about the women our past guests have highlighted as particularly impactful and hear their inspiring stories. Listen in to hear how women are leading the charge in the workplace and initiating success for hoteliers around the world. [...]
Revinate releases its 2023 benchmark report for the hospitality industry
Press release Revinate releases its 2023 benchmark report for the hospitality industry Your Content Goes Here The annual report includes data from more than 10,000 hotels worldwide, with benchmark metrics across channels such as email, text, voice, and web. March 2023 | Revinate SAN FRANCISCO, CA, USA (3/02/2023) — Revinate, a global leader in hospitality technology, has released a first-of-its-kind industry benchmark report with [...]