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Recognizing the value of travel powers unforgettable guest experiences
The Hotel Moment podcast — episode 51 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Pete Sams, Chief Operating Officer at Davidson Hospitality Group chat about how guests’ personal travel aspirations drive hoteliers to create experiences and service that goes beyond mere satisfaction. They also highlight how treating your internal team with care ultimately impacts the quality of guests’ stays and how you interact with [...]
That’s a wrap: fun moments from this season
The Hotel Moment podcast — episode 49 This week on the Hotel Moment podcast, we’ve pulled together all the laughs, jokes, and fun moments from past episodes to mark the end of this season. It’s been a pleasure to speak with so many professionals in the industry, swap stories, and share insights. Make sure to catch up with our host, Karen Stephens, Revinate’s CRO, in 2023 for a brand new season [...]
Exceeding guest expectations by designing a unique stay
The Hotel Moment podcast — episode 48 This week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Zachary Schwartz, CEO of YAYS, explore how innovation in hospitality can help you better understand what kind of stays your guests are looking for and how travel trends impact guest expectations. You’ll also learn about what an “aparthotel” is — and why it's an influential concept for the hospitality industry. Tune in [...]
Tips for improving your hotel upsell program to boost direct revenue
Actionable ways to use upsells for revenue management Are you ready to improve your revenue management strategy? Download our guide, “The ultimate guide to upselling techniques for hotels,” to find out how to use upsells to maximize the share of wallet for each guest while also deepening your relationships with guests. A solid hotel upsell program can make a huge difference in generating direct revenue. Generally speaking, you are going to be more profitable if [...]
Starting a career in hospitality
The Hotel Moment podcast — episode 47 This week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, re-visits a question she asks every guest that comes on the show: “How did you get your start in hospitality? And what was your first day like on the job?” You’ll hear responses from past guests that show the possibilities within the hospitality industry and why early experiences help shape careers. Tune in [...]
Covid-19 recovery direct booking strategies
Videos Covid-19 recovery direct booking strategies Discover the Covid-19 impact on bookings from 2020 compared to 2019 and how to boost your direct booking strategy. Recent posts Subscribe here for updates