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Delivering world-class service: Lessons in global luxury hospitality
Hotel Moment WITH KAREN STEPHENS Episode 131 In this week’s episode of Hotel Moment, Jeff Wielgopolan, Service Director of Meadwood Napa Valley & The Napa Valley Reserve, joins Revinate CMO Karen Stephens to share a guiding philosophy that ensures your hotel stands the test of time: To enjoy a luxury experience, all guests should have to do is show up and pay. Jeff explains how the training and treatment [...]
Providing more than a room: How Foster Supply Hospitality reimagines the hotel experience
Hotel Moment WITH KAREN STEPHENS Episode 130 In this week’s episode of Hotel Moment, Sims Foster, co-founder of Foster Supply Hospitality, joins Revinate CMO Karen Stephens for a lesson on brand building and why hoteliers should see their rooms as more than “just four walls.” Sims also shows how one hotelier can do so much good in the local community — serving guests as well as those in need. [...]
Innovation in hospitality: Insights from a Forbes Travel Guide executive
Hotel Moment WITH KAREN STEPHENS Episode 129 In this week’s episode of Hotel Moment, you’ll find out if you're sacrificing the guest experience for the sake of reducing costs or if you’re making smart technology decisions that increase staff productivity and make your guests happy. Stuart Greif, Executive Vice President, Chief Strategy, Innovation & Operating Officer at Forbes Travel Guide, joins Revinate CMO Karen Stephens to share how he’s [...]
Recast: Guests define what luxury means today
Hotel Moment WITH KAREN STEPHENS Episode 128 In this week’s episode of Hotel Moment, we’re re-visiting a conversation with Shannon Knapp, President and CEO of The Leading Hotels of the World, and Revinate CMO Karen Stephens. They discuss how technology is the “great facilitator” of luxury experiences and the driver of true guest loyalty. Shannon also sets the record straight on who really calls the shots on luxury experiences [...]
Dimple Jethani talks AI, data, and technology in hospitality
Hotel Moment WITH KAREN STEPHENS Episode 126 In this week’s episode of Hotel Moment, Dimple Jethani, Chief Information Officer of Aramark Destinations, joins Revinate CMO Karen Stephens with a sobering approach to navigating technology in hospitality as hoteliers ask themselves, “What do I want to know about my guests?” Dimple helps hoteliers identify their baseline needs to operate with a successful tech stack, which includes investing in the right [...]
Sky McLean on succeeding in modern hospitality
Hotel Moment WITH KAREN STEPHENS Episode 125 In this week’s episode of Hotel Moment, Sky McLean, CEO and owner of Basecamp Resorts, joins Revinate CMO Karen Stephens to tell her founder’s story with advice for fellow hoteliers and entrepreneurs to change their mindset on what it takes to compete in the modern hospitality industry. Sky highlights passion and innovation as the leading factors that keep the guest experience alive [...]