Bio
Featured articles
Women in hotel tech: Georgine Muntz on driving change in hospitality
Hotel Moment WITH KAREN STEPHENS Episode 121 In this week’s episode of Hotel Moment, Georgine Muntz, CEO of Visual Matrix, joins Revinate CMO Karen Stephens with advice for hoteliers and women in hotel tech. Georgine gives practical examples of how to prioritize healthy data management practices while explaining how women can push hotel technology to solve real-world problems inside hotels today. Stable, reliable, and integrated tech systems are what [...]
Navigating the future of hospitality tech
Hotel Moment WITH KAREN STEPHENS Episode 120 In this week’s episode of the Hotel Moment podcast, Mercedes Blanco, Chief Partnerships at The Hotels Network, joins Revinate CMO Karen Stephens to urge hoteliers to stay on top of the latest technology to not only optimize their tech stack, but also avoid getting left behind as the industry forges ahead with the digital transformation. Mercedes shares why it’s important to get [...]
Building loyalty with the next gen: Hospitality for kids and teens
Hotel Moment WITH KAREN STEPHENS Episode 119 In this week’s episode of Hotel Moment, Alicia Zur-Szpiro, Co-founder and Creative Director of Wanderland London, joins Revinate CMO Karen Stephens to give hoteliers a wake-up call: Kids and teens are the decision makers for family trips. This means that the start of any loyal brand relationship begins with kids and teens. If hoteliers are intentional about positioning hotel messaging and amenities [...]
Culture is the beginning and the end of your hotel
Hotel Moment WITH KAREN STEPHENS Episode 118 In this week’s episode of the Hotel Moment podcast, Agnelo Fernandes, CEO of Cote Hospitality, joins Revinate CMO Karen Stephens with a workplace philosophy that encourages hoteliers to identify which aspects of their business foster efficiency and which hold their business back. Agnelo explains why hotel staff are at the heart of that philosophy — influencing every business decision and guest interaction [...]
Give guests an experience they can’t get anywhere else
Hotel Moment WITH KAREN STEPHENS Episode 117 In this week’s episode of the Hotel Moment podcast, Kurt Bjorkman, Chief Operating Officer at The Ranch at Laguna Beach, joins Revinate CMO Karen Stephens to challenge hoteliers to do a double-take when it comes to assessing the value of their hotel amenities. Kurt explains that while hoteliers can boast the best amenities in the world, if they fail to market them [...]
Voice of opportunity: Turning caller inquiries into revenue strategies
Hotel Moment WITH KAREN STEPHENS Episode 116 In this week’s episode of the Hotel Moment podcast, we’re featuring a webinar from our webinar series, Hotel Moment Deep Dive. Revinators Melissa McMullin, Product Marketing Manager, Jack Newkirk, Enterprise Sales Consultant, and Dominic Donatoni, Senior Enterprise Client Sales, crack open the treasure chest that is the voice channel — dispelling the misconception that “voice is dead.” The two explain why hoteliers [...]