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Building loyalty with the next gen: Hospitality for kids and teens
Hotel Moment WITH KAREN STEPHENS Episode 119 In this week’s episode of Hotel Moment, Alicia Zur-Szpiro, Co-founder and Creative Director of Wanderland London, joins Revinate CMO Karen Stephens to give hoteliers a wake-up call: Kids and teens are the decision makers for family trips. This means that the start of any loyal brand relationship begins with kids and teens. If hoteliers are intentional about positioning hotel messaging and amenities [...]
Culture is the beginning and the end of your hotel
Hotel Moment WITH KAREN STEPHENS Episode 118 In this week’s episode of the Hotel Moment podcast, Agnelo Fernandes, CEO of Cote Hospitality, joins Revinate CMO Karen Stephens with a workplace philosophy that encourages hoteliers to identify which aspects of their business foster efficiency and which hold their business back. Agnelo explains why hotel staff are at the heart of that philosophy — influencing every business decision and guest interaction [...]
Give guests an experience they can’t get anywhere else
Hotel Moment WITH KAREN STEPHENS Episode 117 In this week’s episode of the Hotel Moment podcast, Kurt Bjorkman, Chief Operating Officer at The Ranch at Laguna Beach, joins Revinate CMO Karen Stephens to challenge hoteliers to do a double-take when it comes to assessing the value of their hotel amenities. Kurt explains that while hoteliers can boast the best amenities in the world, if they fail to market them [...]
Voice of opportunity: Turning caller inquiries into revenue strategies
Hotel Moment WITH KAREN STEPHENS Episode 116 In this week’s episode of the Hotel Moment podcast, we’re featuring a webinar from our webinar series, Hotel Moment Deep Dive. Revinators Melissa McMullin, Product Marketing Manager, Jack Newkirk, Enterprise Sales Consultant, and Dominic Donatoni, Senior Enterprise Client Sales, crack open the treasure chest that is the voice channel — dispelling the misconception that “voice is dead.” The two explain why hoteliers [...]
If you’re willing to pay, we will give it to you
Hotel Moment WITH KAREN STEPHENS Episode 115 In this week’s episode of the Hotel Moment podcast, Casper Overbeek, Chief Product Officer at citizenM, joins Revinate CMO Karen Stephens, detailing a seemingly obvious approach to guest loyalty for hotels looking to capitalize on brand affinity — a subscription model. Successful subscription models exist outside of the hospitality industry and drive revenue for brands that customers are willing to pay to [...]
How to increase hotel revenue: Why ancillary revenue is key
“You have blinders on!” That’s the last thing you want to hear when you’re trying to determine how to increase hotel revenue. If anyone has said that to you before, you know you’re being called out for how you’re doing things because it prevents you from seeing the full picture. You’re too focused on one thing. In the evolving world of hotel revenue management, you don’t want to have blinders on. In other words, relying [...]