Automated call scoring is here

Stop listening to calls. Start coaching your all-stars.

Automated Call Scoring analyzes and scores call recordings, freeing up considerable time for managers and eliminating the ‘coaching gap’ between when a call happens and when the agent receives feedback. Sign up today for special introductory pricing before rates increase on January 1, 2027.

Benefits of automated call scoring

Spot the habits that lose the booking without listening to a call.

Get 30 hours of your month back

Let AI handle the call scoring for you. Spend your time building sales techniques with your agents.

Drive incremental revenue without adding headcount

Increase conversion rates and ROI by pinpointing the moments bookings are lost.

Coach while the lead is warm

Don’t wait a week to fix an issue that’s impacting conversion rates. Address bad sales habits while the call is top of mind.

Frequently asked questions

Automated call scoring uses AI to analyze calls and automatically grade agent performance against the top 10 Non-Negotiables. It eliminates manual review by providing automated scores directly within Reservation Sales. Automated call scoring is available only within the Reservation Sales platform.

You may pick and choose which calls you’d like to score using automation.

Automated scoring is available for any recorded call under 20 minutes long that took place on or after May 1, 2026.

No, minutes will not rollover month-to-month. They will reset on the 1st of the month at midnight UTC.

Yes, a manager or supervisor will be able to edit or override the automated score before submitting.

Automated call scoring currently scores calls against the Revinate Non-Negotiable template, a set of 10 key components to a reservation sales call. Custom templates will be available in December.