Hotel reservation call center services that drop bookings into your PMS

Let our team answer and convert calls when your team can’t

With RezForce, you get on-demand reservation agents who act as a natural extension of your property’s team. Whether managing overflow during peak hours, handling after-hours calls, or serving as your entire reservations department, RezForce captures every lead and secures direct bookings — without the stress of staffing.

RezForce agents use the Revinate Reservation Sales solution to capture data, create leads, and make bookings when your team isn’t available to answer the phone, making Revinate Reservation Sales and RezForce a natural pairing.

A team of reservation sales agents with laptops

Use cases of RezForce

How upscale and luxury resorts drive direct bookings through hotel reservations service

Stop missing calls that go to competitors

Never lose out on revenue with highly trained agents who convert phone inquiries into high-margin direct bookings.

A reservation sales agent and a graph representing call volume

Remove operational stress

Stop worrying about the cost of running a call center — let us handle your reservation inquiries 24/7/365.

A male and female hotelier study data

Protect your service standards

Get peace of mind with reservation agents trained to Forbes Travel Guide’s certification standards who consistently earn a 95% overall satisfaction score.

Forbes 5-star service award

Capture more direct revenue

Turn second-chance bookings into direct revenue and build a stronger marketing database with guest lead data captured on every call.

Composite of a RezForce dashboard

Drive greater guest loyalty

Focus your onsite team on creating memorable experiences for guests already on property, while RezForce handles your reservation line.

Hotelier concierge help guests

Improve direct booking margins

Capture extra revenue on every call without increasing labor costs. Specialized agents turn incoming inquiries into confirmed stays.

Reservation sales agents help guests

Data-backed results

RezForce agents maintain a 99.89% booking accuracy

50%

Thompson Seattle saw a 50% increase in call conversion with RezForce.

Read customer story →

40.3%

With the help of RezForce agents, The Marker Key West Harbor Resort and Southernmost Beach Resort achieved a 40.3% conversion rate on voice calls.

Read customer story →

$1M

Paradise Point Resort & Spa drove over $1M in direct revenue with voice leads from RezForce.

Read customer story →

Frequently asked questions

Learn more about the RezForce service.

No, RezForce is a hotel reservation call center service with agents available 24/7 every day of the year. RezForce agents use the Revinate Reservation Sales solution to capture data, create leads, and make bookings when your team isn’t available to answer the phone.

Yes. RezForce provides overflow and after-hours coverage for hotel reservation teams with coverage gaps or understaffing. RezForce can also take all incoming reservation calls for hotels without a reservations department.

RezForce is a service that provides outsourced hotel reservation agents who use the Revinate Reservation Sales solution to create leads and make bookings on your behalf. Reservation Sales is a software that automates lead capture, provides reporting and visibility into the voice channel, and the tools to automatically follow up with guests who don’t book on the first call.

RezForce agents collect valuable information, such as name, email address, and travel dates, before checking availability. Even if the call doesn’t result in a booking, that lead information is saved and shared with your team. Those leads become future marketing contacts and prime opportunities for a second-chance booking.

Yes. RezForce agents are available 24/7 to handle overflow and after-hours calls.

Yes, RezForce provides luxury hotel call center services with agents who are trained to Forbes Travel Guide’s certification standards and consistently earn a 95% overall satisfaction score.

Unlike other hotel call center providers, RezForce does not charge a per-minute rate. RezForce’s pay-for-performance pricing model means you only pay us when we handle and/or book your reservation calls.

RezForce agents undergo rigorous training and testing to ensure they are property experts, and must pass an interactive learning module with a score of 85% or higher before taking their first call. We also partner with you to develop a RezGuide — a living document that covers everything from on-property details to distance from the airport, so agents have comprehensive knowledge at their fingertips. Our RezForce agents act as an extension of your team, providing the best possible reservation experience for your guests.

Ready to stop missing bookable calls?

Complete the form to learn how to drive direct revenue with expert RezForce agents.